--- title: "Top 10 WhatsApp AI Agents: Features, Pricing & Comparison" description: "Compare the top 10 WhatsApp AI agents by features, pricing, use cases, pros, cons, free trials and G2 ratings to find the best product for your business." canonical: "https://www.ycloud.com/blog/top-whatsapp-ai-agents" language: "en" datePublished: "2026-08-28T16:17:09.932Z" dateModified: "2026-08-28T16:24:36.383Z" author: "Team YCloud" --- # Top 10 WhatsApp AI Agents: Features, Pricing & Comparison ![Top WhatsApp AI Agents.png](https://static-blog.ycloud.com/Top_Whats_App_AI_Agents_a14dea83b2.png) Businesses rarely struggle to start WhatsApp conversations. The real challenge is handling every enquiry quickly, accurately and at scale, without overwhelming sales and support teams. That is where [WhatsApp AI agents](https://www.ycloud.com/blog/whatsapp-ai-agent) can help. They manage routine conversations, understand customer intent, qualify leads, recommend products and provide support throughout the buying journey. But not every platform offers the same capabilities, integrations or value. This guide compares the top 10 WhatsApp AI agents by features, pricing, use cases, pros, cons, free trials and G2 ratings, so you can find the right fit for your business. Before we begin the comparison, here is a quick note on how these products were evaluated. > ​**Disclaimer: The references to software ratings, available features, and pricing were valid at the time of writing this article but could be subject to change in the future.**​​ ## TL;DR - WhatsApp AI agents understand intent, maintain context and take actions such as qualifying leads, recommending products, booking appointments and managing orders. - YCloud stands out with a no-code AI Agent Builder, Free Forever plan, transparent pricing and zero markup on WhatsApp message charges. - WATI, AiSensy, Interakt and BotSpace offer no-code options, while respond.io and Kommo suit businesses requiring broader CRM and multichannel capabilities. - Gupshup and Infobip are better suited to complex enterprise deployments, while Callbell provides a simpler multichannel option for sales and support teams. - Compare the complete cost—including platform fees, AI usage, add-ons, users and Meta charges—and test accuracy, integrations, human handover and security before choosing. Next, let’s understand what a WhatsApp AI agent is and how it works. ## What Is a WhatsApp AI Agent? A [WhatsApp AI agent](https://www.ycloud.com/blog/whatsapp-ai-agent) is an AI-powered virtual assistant that manages customer conversations, identifies intent and responds naturally through the [WhatsApp Business API](https://www.ycloud.com/whatsapp-business-api). It understands what a customer is asking, uses the conversation context and available business information, and decides how to respond or what action to take next. For example, if a customer asks, *“Will this product arrive before Friday?”*, the AI agent can identify the product and location from the conversation, check the relevant delivery information, track the current status of the product, and provide a specific answer, instead of displaying a generic shipping policy. **Depending on how it is configured, a WhatsApp AI agent can:** - Answer customer questions around the clock - [Qualify leads](https://www.ycloud.com/blog/whatsapp-lead-generation-strategies) and collect relevant information - Recommend suitable products or services - Guide customers through bookings or purchases - Remember context during multi-step conversations - Transfer complex or high-intent chats to a human agent But is a WhatsApp AI agent simply another name for a chatbot? Not quite. Let’s understand the difference next. ## Difference Between WhatsApp Chatbots and WhatsApp AI Agents A [**WhatsApp chatbot**](https://www.ycloud.com/blog/top-whatsapp-business-api-solution-providers-india) moves customers through predefined questions, answers and workflows. It is useful when requests are simple and the possible responses are already known. A [**WhatsApp AI agent**](https://www.ycloud.com/whatsapp-ai-agent) handles less predictable conversations. It interprets what the customer wants, considers the conversation context and determines the appropriate action based on its instructions and connected business data.
Capability
WhatsApp Chatbot
WhatsApp AI Agent
How it works
Follows rules and predefined flowsWorks with intent, context and assigned goals
Customer input
Performs best with expected questions or button selectionsHandles natural, open-ended messages
Conversation flow
Moves through a fixed sequenceAdapts the next step to the conversation
Context awareness
Has limited context outside the active flowUses relevant context from the conversation
Business actions
Runs actions configured for specific triggersSelects and performs suitable actions through connected systems
Integrations
Supports predefined integrations and workflowsUses CRM, commerce, calendar and support data as needed
Complex requests
Usually redirects or transfers unexpected queriesCan manage multi-step requests within defined boundaries
Human handoff
Escalates at a predetermined pointEscalates when the request requires human judgement or approval
Best suited for
FAQs, menus, notifications and fixed workflowsLead qualification, product discovery, sales and customer support
For example, if a customer writes, *“I need a lightweight laptop under ₹60,000 for office travel,”* a WhatsApp chatbot may display a product menu. A WhatsApp AI agent can interpret the requirements, check available products and recommend suitable options within the conversation. WhatsApp chatbots remain practical for predictable journeys. WhatsApp AI agents become more valuable when conversations require context, flexibility and action. Next, let’s compare the top WhatsApp AI agents and their key capabilities before reviewing each product in detail. ## Comparison Table: Top 10 WhatsApp AI Agents
Product Name
Free Trial
Pricing
G2 Rating
YCloud
✅ Free Forever plan
✅ No credit card required
✅ 500,000 generative AI credits
• Free: $0/forever
• Growth: $39/month
• Pro: $89/month
• Enterprise: $399/month
• Zero markup on WhatsApp message charges
4.9/5
WATI Astra
✅ Free plan with one web AI agent
✅ 100 monthly credits
✅ 14-day Pro trial
⚠️ Free plan does not include WhatsApp deployment
• Free: $0/forever
• Pro: $99/month
• Business: $399/month
• Usage is credit-based
• WhatsApp available on paid plans
4.6/5
AiSensy
✅ 500 free AI messages
✅ Up to three test numbers
✅ No credit card required
⚠️ Paid plan required to go live
• Free Forever: ₹0
• Basic: ₹1,500/month
• Pro: ₹3,200/month
• Premium: ₹9,100/month
• AI Agent package charged separately
4.4/5
Gupshup
❌ No public self-service trial
✅ Free 30-minute product demo
• Consultation required
• Custom pricing
• AI usage charges not publicly disclosed
• Integration and onboarding costs not disclosed
• WhatsApp messaging charges apply
4.4/5
Interakt
✅ Free-trial option available
⚠️ Trial duration and AI Agent access are not clearly disclosed
• Growth: From ₹2,799/month or $55/month
• Advanced: From ₹3,799/month or $69/month
• AI Agent add-on: ₹2,499/month or $74.99/month
• Additional AI usage charged separately
5.0/5
BotSpace Rex
✅ Free BotSpace platform plan
⚠️ Full Rex functionality not included
⚠️ No public free-resolution allowance
• Free platform: $0 or ₹0
• Pro platform: $15/month or ₹999/month
• Rex: $0.30 or ₹10 per resolution
• Meta message charges apply separately
4.8/5
respond.io
✅ Seven-day free trial
✅ No credit card required
✅ Five users and 1,000 active contacts
✅ Limited AI credits
⚠️ Broadcasts excluded
• Starter: $79/month
• Growth: $159/month
• Advanced: $279/month
• Enterprise: Custom
• AI Agents available from Growth
4.8/5
Kommo
✅ 14-day free trial
✅ No credit card required
✅ Pro-plan features
✅ 1,800 AI credits
• Base: $15/user/month
• Advanced: $25/user/month
• Pro: $45/user/month
• Enterprise: Custom
• AI Agent available from Advanced
• Minimum six-month subscription
4.2/5
Infobip AgentOS
❌ No public AgentOS free trial
• Product consultation required
• Platform: From $530/month
• Outbound processing: From $0.07456/interaction
• Inbound messages: Free<br
 
## 1\. YCloud **— The #1 WhatsApp AI Agent** YCloud is a WhatsApp-focused customer engagement platform with a [no-code AI Agent Builder](https://www.ycloud.com/whatsapp-ai-agent) for sales, lead generation and customer support. Businesses can train the agent using websites, product documents and brand instructions. It can understand customer requests, recommend products, qualify leads and perform actions such as checking orders, updating addresses or processing refunds through connected systems. Embedded content: https://www.youtube.com/embed/Lfv1LohwH6A **Key Features** - No-code WhatsApp AI Agent Builder - Website and document-based knowledge training - Prebuilt prompts for lead generation, sales and after-sales support - AI-assisted prompt creation - Lead qualification and customer-data collection - Product recommendations and order-related assistance - API integrations for completing business actions - Custom rules, permissions and escalation conditions - Context-aware human handover - Multilingual customer conversations - Performance tracking for resolution time, close rate and CSAT - Continuous improvement using approved human responses **Pros** - Can be configured without coding - Supports both customer conversations and business actions - Suitable for sales, support and lead-generation use cases - Lets businesses control the agent’s knowledge, rules and permissions - Connects AI automation with YCloud’s inbox, campaigns and WhatsApp API tools - Includes generative AI credits across all plans - Free-forever plan with no credit card required - Zero markup on Meta’s WhatsApp message charges **Cons** - More advanced actions require APIs and properly connected business systems - AI performance depends on the quality of the uploaded knowledge and instructions **Free Trial Option** **Free-forever plan available** - No credit card required - Includes 500,000 generative AI credits - Includes one user account and two channels - WhatsApp message charges still apply **Pricing**
Free
Growth
Pro
Enterprise
$0/forever$39/month$89/month$399/month
*\*Zero markup on WhatsApp message charges. Meta’s WhatsApp messaging fees apply separately.* **G2 Rating** 4.9 out of 5 ## 2\. WATI WATI Astra is a no-code AI agent platform for WhatsApp, web and voice. Businesses can describe the agent they need, train it using their content and deploy it to qualify leads, answer questions, book meetings and complete tasks through connected tools. ![Top WhatsApp AI Agents - Wati](https://static-blog.ycloud.com/Interakt_Alternatives_Wati_705ed1eadb.png) **Key Features** - Natural-language AI Agent Builder - WhatsApp, web and voice deployment - Training through websites, documents, FAQs and conversation transcripts - Shared memory across supported customer touchpoints - Lead capture, qualification and scoring - Multilingual text and voice conversations - CRM updates, appointment booking and workflow triggers - HubSpot, Salesforce, Shopify, Slack and WATI integrations - API actions through webhooks and REST APIs - Transfer from AI to a human agent - Built-in conversation and conversion analytics - WATI team inbox integration **Pros** - No coding required to create an AI agent - Supports text and voice interactions - One agent can work across WhatsApp and other supported channels - Can take business actions through integrations - Supports over 30 languages - Suitable for lead generation, sales and customer support - Includes human handover and team inbox support - Offers a free plan and a 14-day Pro trial **Cons** - The Free plan is limited to the web widget and does not support WhatsApp deployment - Paid plans use a credit-based model - Pro supports only three AI agents and four team members - Advanced analytics, dynamic language switching and Salesforce integration require the Business plan - The price increases considerably from Pro to Business - The agent’s accuracy depends on well-maintained training content and instructions **Free Trial Option** - Free plan available with one web AI agent and 100 monthly credits - 14-day free trial available for the Pro plan - WhatsApp deployment is available on Pro and Business plans - Free-plan access is mainly suitable for testing Astra on a website **Pricing**
Free
Pro
Business
$0/forever$99/month$399/month
*Pro costs $79/month and Business costs $319/month when billed annually. Usage is credit-based, and the Free plan does not include WhatsApp deployment.* **G2 Rating** 4.6 out of 5 ## 3\. AiSensy AiSensy provides a no-code WhatsApp AI Agent Builder for sales, customer support and lead generation. Businesses can train the agent with their own content, define specific skills and connect it with external systems to handle customer requests and take actions. ![Top WhatsApp AI Agents - AiSensy](https://static-blog.ycloud.com/Ai_Sensy_e394ca9302.png) **Key Features** - No-code WhatsApp AI Agent Builder - Knowledge training through websites, documents, FAQs and spreadsheets - Natural-language intent understanding - Long-term customer memory - Knowledge Base Q&A - Smart routing between AI and predefined flows - Tool calling and API integrations - Lead qualification and data collection - Product recommendations and order assistance - CRM, ecommerce and payment integrations - Human-agent handover - Support for buttons, lists, images, videos and documents - Up to five WhatsApp AI agents - 24/7 automated responses **Pros** - Built specifically for the official WhatsApp Business API - Can be set up without coding - Supports both responses and business actions - Suitable for sales, support and lead-generation workflows - Can be trained using existing business resources - Integrates with platforms such as HubSpot, Salesforce, Shopify and WooCommerce - Allows AI-led and predefined flows to work together - Includes 500 free AI messages for testing - Supports up to three test numbers without a credit card **Cons** - The AI Agent is a paid add-on to an AiSensy platform plan - The standard package includes only 3,500 AI messages per month - A paid plan is required to make the agent available to all customers - Free AI messages work only with registered test numbers - The agent currently responds only in English, although it can understand queries in other languages - Meta’s WhatsApp message charges apply separately - Larger AI-message packs increase the overall cost **Free Trial Option** - 500 free AI messages for testing - Supports up to three test numbers - No credit card required for testing - The agent cannot be launched for all customers on the Free plan - A paid AiSensy plan and AI Agent package are required to go live **Pricing**
Free Forever
Basic
Pro
Premium
₹0/forever₹1,500/month₹3,200/month₹9,100/month
*The package includes 3,500 AI messages per month. The WhatsApp AI Agent is charged separately from the AiSensy platform subscription, while Meta’s WhatsApp messaging fees also apply.* **G2 Rating** 4.4 out of 5 ## 4\. Gupshup Gupshup provides industry-ready conversational AI agents for customer engagement across WhatsApp, other messaging channels and voice. Its AI agents maintain conversational context, work within defined business rules and use connected tools to complete tasks. The platform offers agents for lead generation, product discovery, collections and order management, making it more suitable for businesses with multiple customer journeys and enterprise integrations. ![Top WhatsApp AI Agents - Gupshup](https://static-blog.ycloud.com/Interakt_Alternatives_Interakt_Alternatives_Gupshup_2e8af61d9b.png) **Key Features** - AI agents for WhatsApp, messaging and voice - Lead-generation and qualification agent - Product-discovery agent - Collections agent - Order-management agent - Multi-turn, context-aware conversations - Prompt-based agent creation - Custom brand voice and engagement rules - Tool calling for completing business tasks - CRM, payment gateway, support and ecommerce integrations - Appointment booking, order modification and payment workflows - Preconfigured guardrails and hallucination controls - Built-in fallbacks - Low-code/no-code configuration - Business-user testing environment - AI-to-human escalation - Industry-trained use-case templates **Pros** - Supports multiple customer-facing AI-agent use cases - Can manage conversations and complete connected business tasks - Works across WhatsApp and other supported channels - Offers configurable rules, trusted knowledge sources and operational boundaries - Supports both AI-led and human-assisted customer journeys - Connects with existing CRMs, payment systems and ecommerce platforms - Suitable for complex, high-volume enterprise use cases - Includes a testing environment before deployment **Cons** - AI Agent pricing is not published - No dedicated WhatsApp AI Agent plan is publicly listed - AI usage limits and additional charges are not disclosed publicly - Businesses must contact Gupshup for a commercial quotation - A public self-service free trial is not mentioned - Advanced actions require integration with the relevant business systems - The broader platform may involve more setup than a WhatsApp-only product **Free Trial Option** - No public free trial is disclosed for Gupshup AI Agents - A free 30-minute product demo is available - Businesses must request a consultation to confirm testing access, implementation requirements and commercial terms **Pricing** *Gupshup does not publicly disclose its AI Agent platform fee, WhatsApp-specific package price, AI usage charges or implementation costs. Businesses should request a complete quotation covering platform, AI usage, integration, onboarding and WhatsApp messaging charges.* **G2 Rating** 4.4 out of 5 ## 5\. Interakt Interakt offers no-code WhatsApp AI agents for sales, lead qualification and customer support. Businesses can train agents using their website, documents and product data, then deploy them to answer questions, recommend products, capture leads and manage customer requests. Its AI Agent plan includes three specialised agents that can remain active simultaneously: - Sales Agent - Lead Qualification Agent - Customer Support Agent ![Top WhatsApp AI Agents - Interakt](https://static-blog.ycloud.com/Ai_Sensy_Alternatives_Interakt_9e62e4684b.png) **Key Features** - No-code WhatsApp AI Agent Builder - Website and document-based training - Sales and product-discovery assistance - Custom lead-qualification questions - Customer-detail capture - FAQ and customer-support automation - Product recommendations using Meta catalogue data - Order tracking, delivery updates and returns assistance - Appointment and booking assistance - Customer-data sync with Interakt contact traits - CRM, Google Calendar and Shopify integrations - 24/7 automated conversations - Three AI agents active simultaneously - WhatsApp, web and voice deployment options for custom requirements **Pros** - Built specifically for WhatsApp use cases - No coding required for standard setup - Offers dedicated agents for sales, qualification and support - Can use website, document and catalogue information - Supports ecommerce product discovery and order management - Integrates with Interakt’s WhatsApp marketing and support tools - Includes 100 AI messages with the monthly AI Agent subscription - Suitable for businesses already using Interakt’s Growth or Advanced plan **Cons** - WhatsApp AI Agents are available only with the Growth or Advanced platform plan - The AI Agent subscription is charged separately from the main Interakt plan - Only 100 AI messages are included before usage-based charges begin - Taxes and WhatsApp messaging charges apply separately - Some custom cross-channel requirements require contacting sales - Public information about the exact free-trial duration is not provided **Free Trial Option** - A free-trial option is available through Interakt - The official pricing page does not clearly disclose its duration - Trial inclusions and AI Agent access should be confirmed before registration **Pricing**
Cost Component
India Pricing
US Pricing
Growth platform plan
From ₹2,799/month$55/month
Advanced platform plan
From ₹3,799/month$69/month
WhatsApp AI Agents add-on
₹2,499/month$74.99/month
*The AI Agent add-on requires the Growth or Advanced plan. It includes 100 AI messages; additional AI messages are charged separately. Taxes and WhatsApp messaging charges also apply.* **G2 Rating** 5.0 out of 5 ## 6\. BotSpace BotSpace Rex is an AI customer-service agent for WhatsApp and Instagram. It uses a business’s support content to answer customer questions, follows configured brand and policy instructions, and transfers conversations to human agents when required. Rex can also work inside BotSpace workflows for automated triage, routing and response generation. ![Top WhatsApp AI Agents - Botspace](https://static-blog.ycloud.com/Screenshot_2026_08_28_at_9_44_45_PM_b05b4c5438.png) **Key Features** - AI-powered customer-service automation - WhatsApp and Instagram support - Knowledge sources using text, webpages, public articles and PDFs - Brand tone and policy configuration - Custom response-length settings - AI intent detection - Workflow-based triage and routing - Automated human handover - Real-time conversation monitoring - Testing environment for reviewing responses - Resolution-rate and CSAT reporting - Shared inbox integration - Pay-per-resolution billing **Pros** - Pricing is based on resolved conversations instead of a fixed Rex subscription - Works across both WhatsApp and Instagram - Can be trained using existing support content - Provides control over tone, response length and handover rules - Integrates with BotSpace’s no-code workflow builder - Includes testing and conversation-monitoring tools - Offers performance reporting for resolutions and CSAT - BotSpace states that it does not add a markup to Meta’s WhatsApp charges - A free BotSpace platform plan is available for initial exploration **Cons** - Rex is available as an add-on to the BotSpace Pro plan - The Pro platform subscription is charged separately - WhatsApp message charges apply in addition to Rex’s resolution fee - Costs increase with the number of conversations resolved - BotSpace must determine whether a conversation qualifies as a billable resolution - Rex is primarily positioned for customer service rather than every possible AI-agent use case **Free Trial Option** - BotSpace offers a Free platform plan - The Free plan does not list full Rex functionality - No separate free-trial duration or free-resolution allowance is publicly disclosed for Rex - Businesses should confirm whether Rex testing is included before upgrading **Pricing**
Free Platform Plan
Pro Platform Plan
Rex AI Agent
$0/month$15/month$0.30 per resolution
₹0/month₹999/month₹10 per resolution
*Rex is offered with the Pro plan and billed separately for each resolved customer conversation. Meta’s WhatsApp message charges apply separately.* **G2 Rating** 4.8 out of 5 ## 7\. respond.io respond.io provides AI agents for businesses managing high volumes of sales and customer conversations across WhatsApp, social messaging, web chat and voice. Its AI agents can qualify leads, recommend products, update customer records, route conversations and trigger connected workflows. They work inside respond.io’s shared omnichannel inbox, allowing AI and human teams to use the same conversation history. ![Top WhatsApp AI Agents - Respond.io](https://static-blog.ycloud.com/Respond_io_e8aa66d643.png) **Key Features** - AI agents for WhatsApp and other supported channels - Text, image, document, audio and voice-note processing - Inbound WhatsApp and VoIP voice-call handling - Lead capture and qualification - Product recommendations - CRM and customer-lifecycle updates - Automated follow-ups based on conversation context - Chat assignment, routing and closure - Workflow triggering - HTTP requests for external system actions - Human-agent handover with conversation context - Shared omnichannel inbox - Full customer and conversation history - RAG-based responses using approved knowledge sources - AI-guided agent setup using plain-language instructions - Custom guardrails and testing environment - More than 30 languages for AI voice calls **Pros** - AI Agents are included in the Growth plan and above - No separate AI Agent add-on subscription is listed - Works across WhatsApp, Instagram, Messenger, TikTok, email, web chat, SMS and voice - Supports both customer responses and operational actions - Can manage several WhatsApp numbers within one workspace - Combines AI automation and human support in one inbox - Suitable for high-volume, multi-team and multi-branch operations - Customer data is not used to train external AI models - Offers a seven-day trial without requiring a credit card - No separate WhatsApp connection or per-number fee is listed **Cons** - AI Agents are not included in the Starter plan - The Growth plan starts at $159 per month - Pricing scales according to Monthly Active Contacts - Additional contact charges apply when the selected allowance is exceeded - AI usage is subject to plan-based credit limits - WhatsApp messages and calls are charged separately - The broad feature set may require more setup than a WhatsApp-only tool - Respond.io positions its AI Agents for sustained, high-volume B2C conversations rather than low-volume use cases **Free Trial Option** - Seven-day free trial - No credit card required - Includes Growth-plan access for five users - Supports up to 1,000 Monthly Active Contacts - Includes limited AI credits for testing - Broadcasts and WhatsApp balance top-ups are excluded during the trial **Pricing**
Starter
Growth
Advanced
Enterprise
$79/month$159/month$279/monthCustom pricing
*AI Agents are available from the Growth plan. Plans start with 1,000 Monthly Active Contacts and include plan-based AI credits. Additional contacts, AI usage and Meta’s WhatsApp message or call charges may increase the final cost.* **G2 Rating** 4.8 out of 5 ## 8\. Kommo Kommo is a messaging-focused CRM with AI agents for managing sales conversations across WhatsApp, Instagram, TikTok and other connected channels. Its AI agents can engage prospects, qualify leads, recommend products, schedule appointments and update CRM records based on the conversation. Businesses can create separate agents for sales, support and follow-ups. ![Top WhatsApp AI Agents - kommo](https://static-blog.ycloud.com/kommo_b81730ed2a.png) **Key Features** - AI agents for WhatsApp and other connected channels - Sales, support and follow-up AI agents - Multiple agents for different roles and workflows - Customer-intent understanding - Lead qualification and nurturing - Product and service recommendations - Automated follow-ups - Appointment booking and rescheduling - Lead-card completion - Pipeline-stage updates - Automatic task creation and assignment - Payment-link sharing - Text and voice-note processing - Multilingual conversations - Human-agent handover - Unified messaging inbox - CRM pipeline and workflow integration **Pros** - Combines AI agents with a complete sales CRM - Can update leads, pipelines and tasks directly from conversations - Supports WhatsApp, Instagram, TikTok and other messaging channels - Offers separate agents for sales, support and follow-ups - Handles appointment scheduling within the customer journey - No technical skills required for standard setup - AI Agent access is included in Advanced, Pro and Enterprise plans - No separate AI Agent subscription fee is listed - Includes a 14-day trial without requiring a credit card **Cons** - New Base-plan customers do not receive AI Agent access - Pricing is charged per user - Kommo requires a minimum six-month subscription - AI usage is controlled through monthly credits - Unused AI credits expire and do not roll over - Additional AI-credit packages cost extra - The public pricing page does not disclose the prices of additional AI-credit packages - Meta’s WhatsApp messaging fees may apply separately **Free Trial Option** - 14-day free trial - No credit card required - Includes access to Pro-plan features - Includes 1,800 AI credits - Media storage is limited to 10GB during the trial **Pricing**
Base
Advanced
Pro
Enterprise
$15/user/month$25/user/month$45/user/monthCustom pricing
AI Agent not included for new usersAI Agent includedAI Agent includedAI Agent included
*The minimum subscription period is six months. Kommo has announced that, from September 1, 2026, Base will increase to $25/user/month and Advanced to $35/user/month. Pro remains listed at $45/user/month. Each plan includes a limited number of monthly AI credits; extra credits can be purchased separately.* **G2 Rating** 4.2 out of 5 ## 9\. Infobip Infobip AgentOS is an enterprise platform for building and deploying AI agents across WhatsApp, SMS, RCS, email, voice and other customer channels. Its AI agents can access business knowledge, connect with operational systems and complete tasks such as qualifying leads, updating accounts, tracking orders, booking appointments and processing refunds. AI, automated journeys and human support operate within the same AgentOS environment. ![Top WhatsApp AI Agents - Infobip](https://static-blog.ycloud.com/Ai_Sensy_Alternative_Infobip_7a2856e5e4.png) **Key Features** - AI Agents Studio - WhatsApp and more than 15 communication channels - Customer-support, sales and internal-copilot agents - FAQ and troubleshooting automation - Lead qualification and nurturing - Order tracking and account updates - Appointment scheduling and quote calculation - CRM and business-system updates - Knowledge-base and business-data connections - Multi-step workflow execution - Cross-channel customer context - AI-to-human escalation - Configurable permissions and guardrails - Conversation logs and decision traceability - Customer data platform - Journey orchestration - Analytics and performance monitoring - 30 user seats included **Pros** - Supports enterprise deployments across WhatsApp and multiple other channels - Can manage conversations and execute connected business tasks - Combines AI agents, customer data, journeys and analytics - Supports AI-to-AI and AI-to-human handovers - Connects with CRMs, ecommerce systems and support tools - Offers guardrails, auditability and operational visibility - Includes monthly AI credits in the platform fee - Includes unlimited inbound messages without a processing fee - Suitable for organisations managing complex, cross-channel customer journeys **Cons** - Platform pricing starts at $530 per month - Outbound interactions incur a separate processing fee - WhatsApp and other channel-delivery charges apply separately - Additional AI credits and user seats require a custom quote - Final pricing depends on message volume and regional delivery rates - The included 30 seats may exceed the needs of smaller teams - Implementation can require business-system integrations and workflow configuration - No dedicated WhatsApp-only AI Agent plan is listed **Free Trial Option** - No public free trial is specifically disclosed for AgentOS AI Agents - Businesses must contact Infobip for a product consultation, testing access and commercial terms **Pricing**
Platform Fee
Outbound Processing
Inbound Messages
Channel Delivery
Starts at $530/monthStarts at $0.07456 per interactionFreeStandard regional rates
*The total cost has three components: the monthly AgentOS platform fee, an outbound processing fee and the applicable CPaaS channel-delivery fee. Additional user seats and AI credits require a custom quotation.* **G2 Rating** 4.3 out of 5 ## 10\. Callbell Callbell provides no-code AI agents for automating sales and customer-support conversations across WhatsApp, Instagram, Facebook Messenger, Telegram and TikTok. Businesses can train an agent using company information, define its brand tone and use it to answer questions, qualify leads and manage routine conversations. When human assistance is required, the conversation can be transferred without losing its context. ![Top WhatsApp AI Agents - Callbell](https://static-blog.ycloud.com/Callbell_875d9aa6cd.png) **Key Features** - No-code AI Agent setup - WhatsApp and multichannel deployment - AI agents for sales and customer support - Business-information training - Brand-tone configuration - Natural customer responses - Lead qualification - Automated conversation assignment - Channel and availability-based routing - AI-to-human transfer - 24/7 automated conversations - Shared multichannel inbox - Mobile application for human teams - Team collaboration and chat management **Pros** - No technical knowledge required for setup - Supports WhatsApp and five other customer channels - Suitable for both sales and support conversations - Can transfer conversations to available human agents - Centralises AI and human-managed chats in one inbox - Offers straightforward per-user platform pricing - A free account can be used to create and test an initial AI agent - Seven-day platform trial with no credit card required - More affordable entry point than many enterprise AI-agent platforms **Cons** - Separate AI Agent usage limits are not publicly disclosed - The pricing page does not clearly state whether ongoing AI usage carries an additional charge - WhatsApp connectivity requires separate consumable credits - Instagram Direct carries an additional monthly charge - Paid subscriptions require a minimum three-month commitment - Pricing increases with every human user added - Publicly documented AI integrations and business actions are more limited than those of some enterprise platforms - Businesses should confirm AI message limits, knowledge capacity and agent limits before subscribing **Free Trial Option** - Free account available - First AI agent can be created for free - Seven-day trial for the paid chat-management platform - No credit card required - The exact free AI-message or conversation allowance is not publicly disclosed **Pricing**
Multiagent Chat
Multiagent Chat Plus
Enterprise
$15/user/month$20/user/monthCustom pricing
*Callbell promotes AI-agent access from its entry-level pricing, but does not separately disclose AI usage limits or additional AI charges. WhatsApp access starts from $54 per month in consumable credits, while Instagram Direct costs an additional $22 per month. A minimum three-month commitment applies.* **G2 Rating** 4.6 out of 5 > Note: Pricing and G2 ratings of these WhatsApp API providers may change over time. For the most accurate and up-to-date information, please visit their official websites. ## What to Check Before Choosing a WhatsApp AI Agent The right product is not necessarily the one with the longest feature list. It is the one that can handle your actual customer conversations safely, reliably and within budget. **Use these checks before making a decision:** **1\. Start with the problem** - Identify whether you need lead qualification, sales assistance, customer support, order management or appointment booking. - Choose a traditional chatbot for fixed and predictable journeys. - Choose an AI agent when conversations require context, flexibility and business actions. **2\. Test conversation quality** - Use real customer questions during the trial. - Include incomplete sentences, spelling errors, follow-up questions and unexpected requests. - Check whether the agent admits uncertainty instead of inventing an answer. **3\. Review training options** - Confirm whether it can learn from websites, documents, FAQs, catalogues and CRM data. - Check knowledge-storage limits and supported file formats. - Understand how quickly updated information becomes available to the agent. **4\. Verify actions and integrations** - Check whether the agent only answers questions or can also retrieve data and complete tasks. - Review its integrations with your CRM, ecommerce store, calendar, payment system and support tools. - Confirm whether integrations are native, no-code or require development. **5\. Check control and human handover** - Look for configurable instructions, permissions, restricted topics and escalation rules. - Ensure your team can monitor conversations and take control when needed. - WhatsApp requires businesses using automation to provide a clear and direct escalation route. **6\. Examine privacy and security** - Understand where customer data is stored and how long it is retained. - Confirm whether your data is used to train external AI models. - Review encryption, access controls, audit logs and relevant certifications. - Check whether the platform meets your regional and industry-specific requirements. **7\. Calculate the complete cost** Include every possible charge: - Platform subscription - AI Agent add-on - AI messages, credits or resolutions - Meta’s WhatsApp message charges - Additional users and WhatsApp numbers - Integrations, onboarding and support - Taxes and minimum contract commitments **8\. Review language and channel support** - Test the languages your customers actually use. - Confirm whether the agent can understand and respond in those languages. - Check whether the same agent and context can work across WhatsApp, voice, Instagram or web chat if required. **9\. Measure performance** - Look for resolution rate, handover rate, response time, lead qualification and conversion reporting. - Confirm that individual AI conversations can be reviewed. - Choose a platform that helps your team identify and correct poor responses. **10\. Check WhatsApp compliance** - Obtain clear customer opt-in before initiating messages. - Use approved templates outside the 24-hour customer-service window. - Make opt-out and human assistance easy to access. - Ensure the provider uses the official WhatsApp Business Platform. Once you know what to evaluate, the next step is choosing a platform that meets these requirements. Here is why you should choose YCloud. ## Why Choose YCloud? YCloud stands out by combining WhatsApp AI agents with a complete WhatsApp Business API platform, without making businesses pay for several disconnected tools. - Build and train AI agents without coding - Automate sales, lead qualification and customer support - Connect CRMs, ecommerce platforms and business APIs - Define knowledge sources, permissions and human-handover rules - Manage AI conversations, campaigns and team support from one platform - Start with a Free Forever plan - Pay zero markup on Meta’s WhatsApp message charges - Scale through transparent plans without a separate AI Agent add-on Embedded content: https://www.youtube.com/embed/5niHrrMigPo Next, let’s see how to get started with YCloud. ## **How To Get YCloud?** Kindly **click on the banner below** to book a FREE DEMO and learn more about our product offering, features and pricing plans. [![How to Get YCloud?](https://static-blog.ycloud.com/CTA_Banner_448d56a8bd.png)](https://www.ycloud.com/book-a-demo) Built with AI at its core, YCloud is the ultimate [WhatsApp marketing](https://www.ycloud.com/blog/whatsapp-marketing) and automation solution, giving you everything you need in one powerful platform. Now market, sell, support, and scale your business by 10X with YCloud! [👉 Get Your Free DEMO Now 👈](https://www.ycloud.com/book-a-demo) Ready to try? Explore how to get YCloud for FREE next! ## **How to Get YCloud for FREE?** It's Simple! Subscribe to our FREE plan and get a free lifetime experience of YCloud with unlimited messaging API. [Book a FREE Demo](https://www.ycloud.com/book-a-demo) and see how YCloud can power up your WhatsApp marketing strategy! 🚀 Try YCloud today and experience how effortless WhatsApp automation can be when you have the right partner. ## Conclusion The right WhatsApp AI agent should do more than answer questions! It should understand context, take action and support real business goals. Compare each product based on its capabilities, integrations, control, pricing and ability to hand conversations over to your team. The best choice is the one that fits your use case, customer volume and existing systems. With the right platform, WhatsApp can become a scalable channel for sales, support and customer engagement. ### **Also Checkout These Articles Before You Go!** - [How to Create TikTok Click to WhatsApp Ads (CTWA) with YCloud](https://www.ycloud.com/blog/how-to-create-tiktok-ctwa-with-ycloud) - [How to Set Up, Create & Run TikTok Ads: A Step-by-Step Guide](https://www.ycloud.com/blog/how-to-run-tiktok-ads) - [How to Set Up, Create & Run Facebook Ads: A Step-by-Step Guide](https://www.ycloud.com/blog/how-to-run-facebook-ads) - [How to Set Up, Create & Run Click-to-WhatsApp (CTWA) Ads](https://www.ycloud.com/blog/how-to-create-click-to-whatsapp-ads) - [Top 10 CTWA (Click to WhatsApp Ads) Strategies to Generate and Convert More Leads](https://www.ycloud.com/blog/how-to-improve-click-to-whatsapp-ads-performance) - [How to Use ChatGPT for WhatsApp Marketing: 10 Practical Strategies](https://www.ycloud.com/blog/how-to-use-chatgpt-for-whatsapp-marketing) - [15 Practical Ways to Use AI in WhatsApp Marketing to Automate and Scale Faster](https://www.ycloud.com/blog/how-to-use-ai-in-whatsapp-marketing) - [How to Calculate the ROI from Your WhatsApp Marketing Campaign](https://www.ycloud.com/blog/how-to-calculate-roi-from-whatsapp-marketing) - [Know How to Sell on WhatsApp with Proven Strategies, Rules and Quick Wins](https://www.ycloud.com/blog/how-to-sell-on-whatsapp) - [Your One-Stop Guide to the WhatsApp AI Agents](https://www.ycloud.com/blog/whatsapp-ai-agent) - [10 Best AI Sales Agents That Actually Work](https://www.ycloud.com/blog/best-ai-sales-agents) - [How to Build a High-Converting WhatsApp Lead Generation Funnel in Just 5Min](https://www.ycloud.com/blog/how-to-build-a-whatsapp-lead-generation-funnel) - [20 Proven WhatsApp Lead Generation Strategies to Generate 1000s of Leads Per Month](https://www.ycloud.com/blog/whatsapp-lead-generation-strategies) ## Frequently Asked Questions ### How much does a WhatsApp AI agent cost? Pricing may include a platform subscription, AI usage, additional users, integrations and Meta’s WhatsApp message charges. Some providers include AI agents in their plans, while others charge per message, credit, resolution or add-on. ### Can I use a WhatsApp AI agent for free? Some providers offer a free plan, trial or limited AI credits. YCloud provides a Free Forever plan with generative AI credits, although Meta’s WhatsApp messaging charges still apply. ### Can a WhatsApp AI agent transfer conversations to humans? Yes. Most platforms allow businesses to define when the AI should transfer a conversation to a human agent, such as for complex, sensitive or high-value requests. ### Can WhatsApp AI agents integrate with CRM and ecommerce platforms? Yes. Depending on the provider, they can connect with CRMs, ecommerce stores, calendars, payment systems and internal tools through native integrations, APIs or webhooks. ### Are WhatsApp AI agents secure? Security depends on the provider and how the agent is configured. Review its data-storage policy, access controls, permissions, audit logs, certifications and whether customer data is used to train external AI models. ### What can businesses automate with a WhatsApp AI agent? Businesses can automate FAQs, lead qualification, product discovery, appointment booking, order tracking, payment reminders and routine support. The available actions depend on the platform and its integrations. ### Do WhatsApp AI agents require coding? Not always. Many platforms offer no-code or low-code builders, while custom actions and complex integrations may still require technical support. --- Canonical HTML: https://www.ycloud.com/blog/top-whatsapp-ai-agents