Choose YCloud for Customer Marketing
Provide customer support with the WhatsApp API
A complete customer service platform based on WhatsApp apis allows AI agents to prioritise all conversations, leaving difficult-to-solve problems to humans.
56%
AI Agent solves problems
67%
Increase in human productivity
85%
Increase in Customer satisfaction
Focus on WhatsApp consultation
Direct consulting customers from different channels to WhatsApp for long-term connectivity
Super AI Agents solve 56% of your problems
AI agents handle all of your front-line support 24/7, answering questions in the customer's language and transferring to a human team in case of difficulty
Knowledge: Use all your supporting knowledge to generate accurate answers
Behavior: Use your tone of voice and follow your policies and procedures
Action: Personalize every interaction and take action on behalf of the customer
Growth: Constantly iterating on interactive data to improve answer accuracy
Maximize productivity in WhatsApp inbox
With YCloud Inbox, multiple customer service agents can take over customer conversations with a single WhatsApp number
Automatically assign chat tasks based on teammates' free time, affiliation, or customer service workload
Add custom tags to conversations (such as "to be followed up", "High priority"), categorize and track question types
Inbox translator, allowing every customer service worker to be proficient in +45 languages
Use data to improve conversations and enhance the customer experience
Monitor teams, analyze responses, review conversations, and capture customer behavior preferences
Monitor your team and analyze team response times and conversation volumes to identify potential problems early
Review the specifics of each conversation and monitor service details to ensure customer service quality
Get actionable insights from your data, understand when customers are most active and gain insight into the types of problems they have
YCloud App
Allows you to access your YCloud account on your mobile device and talk to customers anytime, anywhere
And everything you need...
WhatsApp Calling
Address complex issues and deepen communication through WhatsApp voice communication
Company Canned Response
Set up quick replies to frequently asked questions and select directly from the message bar
Customer details
View customer details in your inbox, including history conversations, tags, and orders
Customer Satisfaction（CSAT）
At the end of the conversation, a satisfaction survey is automatically sent to the customer to collect customer feedback
Conversation Tags
Classify and track problem types
API and Integration
Integration with third-party systems, such as Freshdesk
Unlock your next stage of growth with YCloud!
Market, Sell & Support with YCloud Chatbot & CRM platform!
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