Drive Better Customer Support with YCloud
Provide Customer Support with the WhatsApp API
A comprehensive customer support platform built on the WhatsApp API, where AI agents prioritise chats and hand off complex issues to human agents for faster resolution.
56%
Issues Resolved by AI Agents
67%
Boost in Human Agent Productivity
85%
Increase in Customer Satisfaction
Focus on WhatsApp Consultation
Direct customers from different channels to WhatsApp for long-term engagement
AI Agents
Super AI Agents Resolve 56% of Customer Issues
AI agents handle frontline support 24/7, answering in any language, solving common issues instantly, and handing off complex cases to human agents only when needed.
Knowledge: Use your support knowledge to deliver fast, accurate responses
Behavior: Use your tone of voice and follow your policies and procedures
Action: Personalize every interaction and take action on behalf of the customer
Growth: Improve continuously by learning from real customer interactions
Team Inbox
Maximize Team Performance in WhatsApp Inbox
With YCloud Inbox, your entire support team can manage customer conversations through a single WhatsApp number.
Automatically assign chats based on agents availability, role, or workload
Add custom tags to conversations (such as "Follow-Up", "High priority"), categorize and track queries
Built-in inbox translator enables agents to support customers in 45+ languages
Analysis and Reporting
Use Real-Time Insights to Level Up Customer Support
Monitor team performance, analyze replies, review conversations, and track customer behavior patterns.
Track team response times and conversation volume to spot issues early
Review every interaction and monitor service quality across conversations
Get actionable insights, see when customers are active and what they care about
YCloud App
Access your YCloud account on mobile and chat with customers anytime, anywhere
And everything you need...
WhatsApp Calling
Address complex issues and build stronger connections with WhatsApp voice calls
Canned Response
Set up quick replies for FAQs and select them directly from the message bar
Customer Details
View customer details in your inbox, including conversation history, tags, and orders
Customer Satisfaction（CSAT）
At the end of conversation, a survey is automatically sent to the customer to collect feedback
Conversation Tags
Classify and track customer profiles, leads, sales pipelines, customer problem types, and much more
API and Integration
Seamlessly integrate YCloud with third-party platforms, such as Freshdesk
10X Your Business on WhatsApp with YCloud
Market, Sell & Support with YCloud Chatbot & CRM platform!
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