Customer Support
English
Team Inbox
WhatsApp-based Customer Service Desk
YCloud Inbox is a user-friendly customer service desk that offers online conversations, customer management, and statistical analysis to help businesses effectively improve team efficiency and customer satisfaction.
AI-Powered Inbox — Make Every Conversation Count
Smart engagement, auto-routing, insights — contact to conversion
AI-Powered Conversation： Faster and Smarter
Intelligent Agent — Trained on your knowledge base and business rules. Responds like a seasoned team member. AI Conversation Summary — Key info at a glance. Seamless handoffs, no context lost.Real-Time Translation — Context-aware translation. Cross-language conversations flow naturally.
Every conversation reaches the right person.
Agent-Assisted Pre-Routing — Agent collects key info first, then routes with full context.Multi-Dimensional Assignment Rules — Route by online status, customer country, language, time of day, and more.Seamless Agent-Human Handoff — Define escalation conditions, complex cases auto-transfer to the right person.
Real-Time Dashboard: Team Performance and Issues at a Glance
Overview — Monitor response time, resolution rate, and conversation volume across all channels.Team Performance — Track each team member's workload and satisfaction scores for efficient resource allocation.Live Updates — Stay on top of all Inbox conversation activity in real time, with full visibility into your team's operations.Features never let you miss
Our inbox offers all the crucial functions your support team needs
AI Agent
Powered by your knowledge base. Handles conversations, lead capture, and sales autonomously.
Shared Inbox / Mobile Access
Multiple agents on one WhatsApp number with auto-assignment and unified management.
Customer Data
View customer info and history in chat. Segment for personalized service.
Easy Integration
Open API and Webhook support. Connect CRM, e-commerce, and support tools seamlessly.
Rich Media Support
Built on Meta's official WhatsApp Cloud API. Send images, videos, voice messages, and files.
Secure & Reliable
99.9% SLA, ISO 27001 certified, Meta Premium BSP with encrypted storage.
Start using YCloud Inbox
Sign up right now to get 0.5 USD trial credits. Let YCloud Inbox help your customer support team relieve their workload and achieve higher customer satisfaction.
Make your business communications much easier！
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