Customer Support
English
WhatsApp Business App Coexistence
Connect your existing WhatsApp Business App to YCloud for seamless team management and automation.
YCloud is a Meta Official BSP
A global leader in WhatsApp business solutions dedicated to driving growth for enterprises.
WhatsApp Business App Coexistence
Connect your existing WhatsApp Business App to YCloud for seamless team management and automation.
WhatsApp Business API Account
Launch a WhatsApp API account under your brand to engage customers at scale.
Benefits of WhatsApp Business App Coexistence
Instant Two-Way Sync of Contacts and Chat History
All chat records will sync and display in both the WhatsApp Business app and YCloud's real-time chat. You can respond to customer messages via YCloud or the WhatsApp Business app.
Supports API Integration
After connecting to the WhatsApp Business App, you can send and receive messages via API or integrate with existing systems while still chatting one-on-one in the app as usual. (Using the API to send template messages incurs WhatsApp message fees.)
Access to Premium Features Provided by YCloud
Through coexistence, you can enjoy all premium features offered by the YCloud platform, such as unlimited broadcasting, CRM integration, automation, WhatsApp chatbots, and multi-agent real-time chat.
Leverage AI Insights for Team Work to Identify High-Potential Leads Coming Soon
By connecting to YCloud, you access the world’s most advanced AI models to monitor every conversation, scoring and tagging your leads to maximize potential conversion opportunities.WhatsApp Business App Coexistence FAQs
Can I continue using the WhatsApp Business App?
Yes, you can continue using it while managing your accounts via YCloud.com.
What changes occur to the WhatsApp Business App when connected to YCloud?
Refer to the table below for details.
| Features | Change |
|---|---|
| Broadcast | You will not be able to create and send broadcasts through the WhatsApp Business app. However, you can use the "Campaign" on YCloud to send broadcasts |
| Message Editing/Deletion | (All one-on-one chats) no longer support this function |
| View once message | (All one-on-one chats) no longer support this function |
| Disappearing messages | (All one-on-one chats) no longer support this function |
| Live location | (All one-on-one chats) no longer support this function |
Will the blue badge I purchased on WhatsApp Business App disappear?
No, it will remain intact.
Can I manage groups, communities, and Channels via YCloud?
Refer to the table below for details.
| Features | Coexistence Business App Account on YCloud Platform |
|---|---|
| Groups and Communities | YCloud platform temporarily cannot sync group chats and communities |
| Phone number hiding chats | Temporarily not supported |
| Disappearing messages | Temporarily not supported |
| View once message | Temporarily not supported |
| Live location message | Temporarily not supported |
| Voice and video calls | Temporarily not supported |
| Business Tools (e.g., catalog, menu, status) | Temporarily not supported |
| Messaging Tools (e.g., message scheduling, message deletion, quick replies, labels, etc.) | Temporarily not supported in the app's messaging tools, but can be fully utilized on YCloud platform |
| Business Page (e.g., business name, address, website） | Not supported for editing on YCloud platform |
| WhatsApp Channel | Temporarily not supported |
After connecting to YCloud, do I need to pay for messages sent via the WhatsApp Business App?
No, even after connecting your WhatsApp Business App to YCloud, it remains free. Only messages sent via the API will incur charges.
Is this solution suitable for larger enterprises?
This solution is mainly designed to assist small and medium-sized businesses that have not yet adopted WhatsApp API accounts, as well as to help businesses manage their sales teams. It is not specifically tailored for large enterprises.
Which countries are currently unsupported?
Australia, Japan, Nigeria, the Philippines, Russia, South Korea, South Africa, Turkey, the United Kingdom, the European Union, and the European Economic Area.
Unlock your next stage of growth with YCloud
Market, Sell & Support with YCloud Chatbot & CRM platform!
Trusted by
