Connect your existing WhatsApp Business App to YCloud for seamless team management and automation.
A global leader in WhatsApp business solutions dedicated to driving growth for enterprises.
Connect your existing WhatsApp Business App to YCloud for seamless team management and automation.
Launch a WhatsApp API account under your brand to engage customers at scale.
All chat records will sync and display in both the WhatsApp Business app and YCloud's real-time chat. You can respond to customer messages via YCloud or the WhatsApp Business app.
After connecting to the WhatsApp Business App, you can send and receive messages via API or integrate with existing systems while still chatting one-on-one in the app as usual. (Using the API to send template messages incurs WhatsApp message fees.)
Through coexistence, you can enjoy all premium features offered by the YCloud platform, such as unlimited broadcasting, CRM integration, automation, WhatsApp chatbots, and multi-agent real-time chat.
By connecting to YCloud, you access the world’s most advanced AI models to monitor every conversation, scoring and tagging your leads to maximize potential conversion opportunities.
Yes, you can continue using it while managing your accounts via YCloud.com.
Refer to the table below for details.
Features | Change |
---|---|
Broadcast | You will not be able to create and send broadcasts through the WhatsApp Business app. However, you can use the "Campaign" on YCloud to send broadcasts |
Message Editing/Deletion | (All one-on-one chats) no longer support this function |
View once message | (All one-on-one chats) no longer support this function |
Disappearing messages | (All one-on-one chats) no longer support this function |
Live location | (All one-on-one chats) no longer support this function |
No, it will remain intact.
Refer to the table below for details.
Features | Coexistence Business App Account on YCloud Platform |
---|---|
Groups and Communities | YCloud platform temporarily cannot sync group chats and communities |
Phone number hiding chats | Temporarily not supported |
Disappearing messages | Temporarily not supported |
View once message | Temporarily not supported |
Live location message | Temporarily not supported |
Voice and video calls | Temporarily not supported |
Business Tools (e.g., catalog, menu, status) | Temporarily not supported |
Messaging Tools (e.g., message scheduling, message deletion, quick replies, labels, etc.) | Temporarily not supported in the app's messaging tools, but can be fully utilized on YCloud platform |
Business Page (e.g., business name, address, website) | Not supported for editing on YCloud platform |
WhatsApp Channel | Temporarily not supported |
No, even after connecting your WhatsApp Business App to YCloud, it remains free. Only messages sent via the API will incur charges.
This solution is mainly designed to assist small and medium-sized businesses that have not yet adopted WhatsApp API accounts, as well as to help businesses manage their sales teams. It is not specifically tailored for large enterprises.
Australia, Japan, Nigeria, the Philippines, Russia, South Korea, South Africa, Turkey, the United Kingdom, the European Union, and the European Economic Area.