WhatsApp Business App Coexistence

Connect your existing WhatsApp Business App to YCloud for seamless team management and automation.

WhatsApp Business App Coexistence

YCloud is a Meta Official BSP

A global leader in WhatsApp business solutions dedicated to driving growth for enterprises.

WhatsApp Business App Coexistence

Connect your existing WhatsApp Business App to YCloud for seamless team management and automation.

WhatsApp Business App Coexistence
WhatsApp Business API Account

Launch a WhatsApp API account under your brand to engage customers at scale.

WhatsApp Business API Account

Benefits of WhatsApp Business App Coexistence

All chat records will sync and display in both the WhatsApp Business app and YCloud's real-time chat. You can respond to customer messages via YCloud or the WhatsApp Business app.

Instant Two-Way Sync of Contacts and Chat History

All chat records will sync and display in both the WhatsApp Business app and YCloud's real-time chat. You can respond to customer messages via YCloud or the WhatsApp Business app.

After connecting to the WhatsApp Business App, you can send and receive messages via API or integrate with existing systems while still chatting one-on-one in the app as usual. (Using the API to send template messages incurs WhatsApp message fees.)

Supports API Integration

After connecting to the WhatsApp Business App, you can send and receive messages via API or integrate with existing systems while still chatting one-on-one in the app as usual. (Using the API to send template messages incurs WhatsApp message fees.)

Through coexistence, you can enjoy all premium features offered by the YCloud platform, such as unlimited broadcasting, CRM integration, automation, WhatsApp chatbots, and multi-agent real-time chat.

Access to Premium Features Provided by YCloud

Through coexistence, you can enjoy all premium features offered by the YCloud platform, such as unlimited broadcasting, CRM integration, automation, WhatsApp chatbots, and multi-agent real-time chat.

By connecting to YCloud, you access the world’s most advanced AI models to monitor every conversation, scoring and tagging your leads to maximize potential conversion opportunities.

Leverage AI Insights for Team Work to Identify High-Potential Leads
Coming Soon

By connecting to YCloud, you access the world’s most advanced AI models to monitor every conversation, scoring and tagging your leads to maximize potential conversion opportunities.

WhatsApp Business App Coexistence FAQs

Yes, you can continue using it while managing your accounts via YCloud.com.

Refer to the table below for details.

FeaturesChange
BroadcastYou will not be able to create and send broadcasts through the WhatsApp Business app. However, you can use the "Campaign" on YCloud to send broadcasts
Message Editing/Deletion(All one-on-one chats)
no longer support this function
View once message(All one-on-one chats)
no longer support this function
Disappearing messages(All one-on-one chats)
no longer support this function
Live location(All one-on-one chats)
no longer support this function

No, it will remain intact.

Refer to the table below for details.

FeaturesCoexistence Business App Account on YCloud Platform
Groups and CommunitiesYCloud platform temporarily cannot sync group chats and communities
Phone number hiding chatsTemporarily not supported
Disappearing messagesTemporarily not supported
View once messageTemporarily not supported
Live location messageTemporarily not supported
Voice and video callsTemporarily not supported
Business Tools
(e.g., catalog, menu, status)
Temporarily not supported
Messaging Tools
(e.g., message scheduling, message deletion, quick replies, labels, etc.)
Temporarily not supported in the app's messaging tools, but can be fully utilized on YCloud platform
Business Page
(e.g., business name, address, website)
Not supported for editing on YCloud platform
WhatsApp ChannelTemporarily not supported

No, even after connecting your WhatsApp Business App to YCloud, it remains free. Only messages sent via the API will incur charges.

This solution is mainly designed to assist small and medium-sized businesses that have not yet adopted WhatsApp API accounts, as well as to help businesses manage their sales teams. It is not specifically tailored for large enterprises.

Australia, Japan, Nigeria, the Philippines, Russia, South Korea, South Africa, Turkey, the United Kingdom, the European Union, and the European Economic Area.

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