200+ Ready-to-Use WhatsApp Business Greeting Message Templates to Win Customers

What is a WhatsApp Business Greeting Message?

• A friendly welcome
• A quick intro about your business or service
• What customers can expect next (e.g., support hours, order status, or next steps)

200+ WhatsApp Business Greeting Message Templates

1. General WhatsApp Business Greeting Messages

Hello {customer_name}👋,

Thanks for reaching out to {business_name}. We’ll be happy to assist.

Hi {customer_name}👋,

Welcome to {business_name}! How can we help you today?

Hey {customer_name},

Glad to have you here. Tell us what you’re looking for.

Hi {customer_name}👋,

Hello! You’ve reached {business_name}. Share your query and we’ll get right to it.

Hello {customer_name} and welcome to {business_name}!

We’re happy to have you here. Tell us how we can help you?

Hello {customer_name},

Thanks for contacting {business_name}. We’re ready to assist.

Good to see you, {customer_name}. How can we support you today?

Welcome aboard, {customer_name}! 

Share your query and we’ll guide you.

Hello {customer_name}, and thanks for connecting with {business_name}.

How can we help you today?

Hi {customer_name}, we’re here to make your experience smooth.

Let us know how we can help you?

2. WhatsApp Greeting Message For New Customers

When someone interacts with your business for the first time, the greeting message sets the stage for trust and long-term engagement. These messages should feel warm, welcoming, and appreciative, while also giving clarity about what comes next. A well-done new customer greeting reduces hesitation and builds instant credibility.

Message Template – 1

Hi {customer_name}, welcome to {business_name}! 

Thanks for choosing us.

Message Template – 2

Hello {customer_name} 👋, thrilled to have you on board with {business_name}.

Message Template – 3

Hey {customer_name}, thank you for trusting {business_name}. 

We’re here to support you.

Message Template – 4

Hi {customer_name}, welcome aboard 🎉 We’re excited to start this journey with you.

Message Template – 5

Hello {customer_name}, thanks for connecting with {business_name}. Let’s get started!

Message Template – 6

Hi {customer_name}, we’re delighted to welcome you to the {business_name} family.

Message Template – 7

Hey {customer_name}, thanks for joining us! 

Let us know how we can make your experience better.

Message Template – 8

Hi {customer_name}, you’re now part of {business_name}. 

We’re here whenever you need us.

Message Template – 9

Welcome {customer_name}! Thanks for trusting {business_name}. 

Let’s achieve great things together.

Message Template – 10

Hello {customer_name}, excited to serve you at {business_name}. 

How can we help today?

3. WhatsApp Greeting Messages for Festivals and Special Events

Festivals and special occasions are the perfect opportunities to engage customers with warmth and positivity. These messages should strike a balance between festive cheer and professional tone. Use them to strengthen relationships, boost goodwill, and even promote limited-time offers without sounding pushy.

Message Template – 1

Hi {customer_name}, wishing you and your loved ones a joyful {festival_name} from all of us at {business_name}.

Message Template – 2

Hello {customer_name} 🎉, may this {festival_name} bring happiness and success your way. Greetings from {business_name}.

Message Template – 3

Dear {customer_name}, happy {festival_name}! We value your support and look forward to serving you better.

Message Template – 4

Hey {customer_name}, sending festive wishes and positive vibes from {business_name}. Enjoy your {festival_name}!

Message Template – 5

Hi {customer_name}, wishing you prosperity, joy, and peace this {festival_name}. Cheers from {business_name}.

Message Template – 6

Happy {festival_name}, {customer_name}! 🎊 Celebrate the day while we take care of your needs at {business_name}.

Message Template – 7

Dear {customer_name}, festivals are about togetherness. Thanks for being part of our {business_name} family.

Message Template – 8

Hi {customer_name}, from all of us at {business_name}, may this {festival_name} be filled with success and smiles.

Message Template – 9

Hello {customer_name}, here’s to a memorable {festival_name}. Thanks for choosing {business_name}.

Message Template – 10

Warm wishes on {festival_name}, {customer_name} 🎉. Thank you for trusting {business_name}.

4. Customer Support WhatsApp Greeting Messages

Customer support greetings should set the tone for a smooth, reassuring experience. They need to feel empathetic, professional, and prompt, making customers confident that their issue will be resolved. The key here is clarity: let them know you’re listening, ready to help, and that their concern matters.

Message Template – 1

Hello {customer_name}, thanks for contacting {business_name} support. 

How can we assist you today?

Message Template – 2

Hi {customer_name}, we’ve received your message 👍. 

Our team at {business_name} will respond shortly.

Message Template – 3

Dear {customer_name}, your query is important to us. 

We’ll get back with a solution as quickly as possible.

Message Template – 4

Hello {customer_name}, this is {business_name} support team. 

Please share your concern so we can assist right away.

Message Template – 5

Hi {customer_name}, thank you for reaching out. 

Rest assured, we’re working to resolve your issue.

Message Template – 6

Hey {customer_name}, we're here for you! 

Tell us what you’re facing, and we’ll guide you through.

Message Template – 7

Hello {customer_name}, we value your time. 

Our support team at {business_name} will connect with you shortly.

Message Template – 8

Hi {customer_name}, thanks for your patience. 

We’ll make sure your query is resolved in the best possible way.

Message Template – 9

Dear {customer_name}, support made simple! 

Share your issue, and we’ll take care of the rest.

Message Template – 10

Hello {customer_name}, we’ve logged your request. 

A {business_name} specialist will reply soon.

5. Away Status Greeting Messages

When your team is offline, an away message keeps customers from feeling ignored. It sets expectations, informs them when you’ll be back, and provides alternate ways to reach you. The goal is to stay professional while reassuring customers that their query won’t go unnoticed.

Message Template – 1

Hello {customer_name}, thanks for messaging {business_name}. 

We’re currently away but will respond during our business hours.

Message Template – 2

Hi {customer_name}, our team is offline right now. 

We’ll review your query and get back to you first thing tomorrow.

Message Template – 3

Hello, {business_name} is currently unavailable ⏰. 

Please leave your message, and we’ll reply once we’re back online.

Message Template – 4

Hi {customer_name}, we’ve received your message but our team is out of office. 

Expect a response by {time/day}.

Message Template – 5

Hey {customer_name}, thank you for reaching out. 

We’re away at the moment, but your message is safe with us and we'll get back to you ASAP.

Message Template – 6

Hello {customer_name}, {business_name} support is closed right now. 

We’ll get back to you as soon as possible.

Message Template – 7

Hi {customer_name}, our working hours are {hours}. 

We’ll respond to your query once we’re back.

Message Template – 8

Dear {customer_name}, we’re offline right now. 

For urgent issues, you may reach us at {alternate_contact}.

Message Template – 9

Hello, thanks for your message. 

We’ll be back online at {time}. Expect a quick reply once we return.

Message Template – 10

Hi {customer_name}, our team is away but your query is logged. 

We’ll follow up as soon as we’re available.

6. Reply with Your Business Hours

Sometimes customers reach out outside working hours. A business-hours greeting helps you stay transparent and sets clear expectations about when support is available. It avoids frustration and ensures customers know exactly when to expect a response.

Message Template – 1

Hi {customer_name}, thanks for contacting {business_name}. 

Our business hours are {days} from {start_time} to {end_time}. We’ll reply during this time.

Message Template – 2

Hello {customer_name}, {business_name} is open {days} between {start_time} – {end_time}. 

We’ll get back to you in our working window.

Message Template – 3

Hey {customer_name}, appreciate your message. 

Our support team is available {days} from {start_time} to {end_time}.

Message Template – 4

Hi {customer_name}, we’re glad you reached out. 

Our business hours are {days}/{times}. Expect a reply once we’re back online.

Message Template – 5

Hello {customer_name}, {business_name} operates {days} from {start_time} – {end_time}. 

We’ll connect with you soon within this schedule.

Message Template – 6

Hi {customer_name}, thank you for contacting us! 

Our team works {days} between {hours}. We’ll be with you then.

Message Template – 7

Dear {customer_name}, we’re open {days} at {start_time} – {end_time}. 

Please allow us to reply during those hours.

Message Template – 8

Hi {customer_name}, our support hours are {days}, {start_time} – {end_time}. 

We’ll review your query in this window.

Message Template – 9

Hello {customer_name}, our operating hours are {days}, {time range}. 

Thanks for your patience until we’re back online.

Message Template – 10

Hey {customer_name}, you’ve reached {business_name}. 

We’re open {days}/{time range}. We’ll respond during our working hours.

7. Service Outage or Delay Greeting Messages

When something goes wrong, like a service outage, technical glitch, or order delay, customers expect honesty and quick updates. These messages reassure them that you’re aware of the issue and working on a fix. Transparency builds trust, even in tough situations.

Message Template – 1

Hi {customer_name}, we’re currently experiencing a service interruption. 

Our team is on it, and we’ll update you as soon as it’s resolved.

Message Template – 2

Hello {customer_name}, apologies for the inconvenience. {business_name} is facing a temporary delay. We’ll notify you once things are back to normal.

Message Template – 3

Dear {customer_name}, we’ve run into a small issue causing delays. 

Rest assured, we’re working hard to fix it quickly.

Message Template – 4

Hi {customer_name}, thanks for your patience. Our systems are undergoing maintenance, which may cause delays. We’ll keep you updated.

Message Template – 5

Hello {customer_name}, your order/service may take a little longer than expected due to unforeseen issues. We’ll get this resolved soon.

Message Template – 6

Hi {customer_name}, we’re experiencing high demand right now, which may cause slower responses. Thanks for bearing with us.

Message Template – 7

Dear {customer_name}, we’re aware of the delay affecting your request. 

Our support team is actively resolving it.

Message Template – 8

Hello {customer_name}, your experience matters to us. We’re fixing a temporary issue and will update you promptly once resolved.

Message Template – 9

Hi {customer_name}, we apologize for the disruption. Service will be back online shortly. 

Thank you for your understanding.

Message Template – 10

Hey {customer_name}, {business_name} is experiencing delays. We’re working on it and will keep you posted. Thanks for your patience.

8. Order Confirmation Greeting Messages

Order confirmations are not just receipts, they’re opportunities to reassure customers that their purchase is secure and being processed. These messages should be clear, professional, and appreciative while giving customers the confidence that everything is on track. Adding order details or next steps makes them even more useful.

Message Template – 1

Hi {customer_name}, thank you for shopping with {business_name}. Your order #{order_id} has been confirmed ✅.

Message Template – 2

Hello {customer_name}, 

We’ve received your order #{order_id}. You’ll get a notification once it’s shipped.

Message Template – 3

Hi {customer_name}, 

Your order with {business_name} is confirmed! Expect delivery by {delivery_date}.

Message Template – 4

Hello {customer_name}, thanks for choosing us! 

Your order #{order_id} is now being processed.

Message Template – 5

Dear {customer_name}, order #{order_id} is confirmed 🎉. We’ll share tracking details soon.

Message Template – 6

Hi {customer_name}, your order is locked in! 

You’ll hear from us when it’s out for delivery.

Message Template – 7

Hello {customer_name}, your order #{order_id} has been successfully placed. 

We’ll keep you updated every step of the way.

Message Template – 8

Dear {customer_name}, thanks for your purchase! 

Your order #{order_id} is confirmed and will be shipped soon.

Message Template – 9

Hi {customer_name}, your order with {business_name} is confirmed. 

Sit back while we prepare it for you.

Message Template – 10

Hello {customer_name}, we’ve got your order! 

Confirmation # {order_id}. Thanks for trusting {business_name}.

9. WhatsApp Business Messages for Lead Collection

Lead collection greetings should feel conversational yet purposeful. The goal is to capture essential customer details (like name, email, or interest) without sounding pushy. Keep it short, simple, and inviting, so customers are comfortable sharing information that helps you serve them better.

Message Template – 1

Hi {customer_name}, welcome to {business_name} 👋. 

To serve you better, could you please share your email address?

Message Template – 2

Hello {customer_name}, thanks for reaching out! 

What’s the best way to contact you, phone or email?

Message Template – 3

Hi {customer_name}, we’d love to personalize your experience. 

Could you tell us your area of interest (e.g., products, services, pricing)?

Message Template – 4

Hey {customer_name}, thanks for connecting with {business_name}. 

Can we get your company name so we can assign the right specialist to you?

Message Template – 5

Hello {customer_name}, we’d like to share updates tailored to your needs. 

Could you tell us what you’re looking for today?

Message Template – 6

Hi {customer_name}, to get started, can you share your email ID so we can send you relevant offers and details?

Message Template – 7

Hello {customer_name}, we’d like to keep you posted about special updates. 

Would you prefer WhatsApp messages, email, or both?

Message Template – 8

Hi {customer_name}, thanks for your interest in {business_name}. 

Can you tell us your location so we can connect you with the nearest team?

Message Template – 9

Hey {customer_name}, we’d love to understand your needs better. 

Could you share the service/product you’re most interested in?

Message Template – 10

Hi {customer_name}, thanks for reaching out. 

Drop your details here, and we’ll have an expert connect with you soon.

10. Quick Replies Greeting Messages to Answer FAQs

Quick replies are lifesavers when customers repeatedly ask the same questions, whether about pricing, delivery times, returns, or product details. Instead of typing answers over and over, you can use these pre-set greeting templates to respond instantly. This not only saves time but also keeps your responses consistent and professional.

Message Template – 1

Hi {customer_name}, thanks for reaching out 👋. 

Our pricing starts from {price_range}. Would you like me to share the full catalog?

Message Template – 2

Hello {customer_name}, here’s a quick update: Our delivery time is usually {x} days 🚚. Do you want me to check availability for your location?

Message Template – 3
Hi {customer_name}, many customers ask about payment methods. We currently accept {list_payment_methods}. Which works best for you?

Message Template – 4

Hey {customer_name}, we often get asked about returns. 

Yes, you can return products within {x} days ✅. Want me to share the process?

Message Template – 5

Hello {customer_name}, good question! Our working hours are {business_hours}. 

Would you like to book a callback during this time?

Message Template – 6

Hi {customer_name}, here’s something we get asked a lot: Yes, we do ship internationally 🌍. 

Would you like me to share the countries we cover?

Message Template – 7

Hello {customer_name}, many ask about order tracking. You can easily track your order with this link: {tracking_link}.

Message Template – 8

Hey {customer_name}, here’s a quick reply: Yes, we offer warranty for {x months/years}. 

Would you like me to share the details?

Message Template – 9

Hi {customer_name}, regarding offers 🎉, yes, we currently have discounts running on {product/service}. 

Should I share the details?

Message Template – 10

Hello {customer_name}, thanks for your query. The best way to reach our support team is via WhatsApp (this chat) or email at {support_email}.

11. Business Update Greeting Messages

Business updates are key to keeping your customers in the loop, whether you’re launching a new product, revising policies, moving to a new location, or announcing seasonal offers. These messages should be clear, professional, and reassuring, while also inviting engagement. A good business update greeting builds transparency and trust.

Message Template – 1

Hello {customer_name} 👋, we’re excited to share that {business_name} just launched {new_product/service}. 

Want us to send you the details?

Message Template – 2

Hi {customer_name}, quick update: Our office hours have changed to {new_hours}. 

We’ll still be here to serve you with the same dedication ✅.

Message Template – 3

Hey {customer_name}, good news 🎉! We’ve just opened a new branch at {location}. 

Drop by or place an order online anytime.

Message Template – 4

Hello {customer_name}, we’ve updated our return/refund policy to make it even smoother for you. Would you like us to share the link?

Message Template – 5

Hi {customer_name}, {business_name} is growing! From next month, we’ll be offering {new_service/addition}. 

Stay tuned for updates.

Message Template – 6

Dear {customer_name}, a quick update from our team, we’ve partnered with {brand/partner} to bring you even better service. 🚀

Message Template – 7

Hello {customer_name}, our system will undergo scheduled maintenance on {date/time}. Services may be temporarily unavailable. 

Thanks for your patience.

Message Template – 8

Hi {customer_name}, here’s an important update: {business_name} is relocating to {new_address}. 

We can’t wait to welcome you there!

Message Template – 9

Hello {customer_name}, exciting news 🎊—we’re adding {feature/product line} to our catalog. 

Want early access details?

Message Template – 10

Hey {customer_name}, we’re always improving! Our latest upgrade ensures faster delivery and better support. 

Let us know your feedback.

12. Promotional Offer WhatsApp Greeting Messages

Promotional greetings are your chance to grab attention, spark interest, and drive quick action. These messages should be short, exciting, and value-driven. Use them to announce discounts, flash sales, seasonal offers, or loyalty rewards. The tone should be energetic yet professional so customers feel motivated to engage without being spammed.

Message Template – 1

Hi {customer_name} 🎉, big news! 

Enjoy {discount}% off on {product/service}. Offer valid till {date}. Don’t miss out!

Message Template – 2

Hello {customer_name}, here’s a special treat for you 👀

Buy 1 get 1 free on {product/service}. Limited stock available.

Message Template – 3

Hey {customer_name}, it’s deal time 🚀! 

Flat {discount}% off across all items. Tap here to shop now: {link}.

Message Template – 4

Good news, {customer_name} 🙌. This week only, get free shipping on all orders above {amount}. Ready to place your order?

Message Template – 5

Hi {customer_name}, exclusive offer just for you ❤️. 

Use code {code} to save {discount}% at checkout. Valid for 24 hours.

Message Template – 6

Hello {customer_name}, flash sale alert ⚡! 

Shop your favorites at {discount}% off. Ends tonight. Hurry!

Message Template – 7

Dear {customer_name}, loyalty pays 💎. 

You’ve unlocked {reward/discount}. Redeem now before it expires on {date}.

Message Template – 8

Hey {customer_name}, festival season is here 🎊. 

Grab special festive discounts up to {discount}% on selected products.

Message Template – 9

Hello {customer_name}, your cart misses you 🛒. 

Complete your purchase today and get an extra {discount}% off!

Message Template – 10

Hi {customer_name}, exciting promo just dropped 🎁. 

Order now and receive a free {gift/product} with your purchase.

13. Event & Webinar Invitations Greeting Messages

Event and webinar invitations via WhatsApp are a great way to boost attendance and engagement. These messages should be professional, clear, and action-oriented, sharing the event details (topic, date, time, and registration link) while creating excitement. Keep it short and friendly, but make sure the CTA (call-to-action) stands out.

Message Template – 1

Hi {customer_name} 👋, you’re invited! 

Join us for an exclusive webinar on {topic} happening on {date} at {time}. Register here: {link}

Message Template – 2

Hello {customer_name}, {business_name} is hosting a special event 🎉. 

Reserve your spot today: {link}. Don’t miss it!

Message Template – 3

Hey {customer_name}, we’re going live soon 🚀. 

Join our webinar on {topic} this {day} at {time}. Click here to sign up: {link}

Message Template – 4

Hi {customer_name}, exciting news! {business_name} is organizing {event_name}. 

Seats are limited, secure yours now: {link}

Message Template – 5

Hello {customer_name}, you’re on the guest list 🎟️. 

Save the date: {event_name} on {date}. Details here: {link}

Message Template – 6

Dear {customer_name}, want to learn more about {topic}? 

Join our free webinar on {date}. Tap to register: {link}

Message Template – 7

Hi {customer_name}, countdown begins ⏰. Only {x} days left for our {event/webinar}. 

Sign up here: {link}

Message Template – 8

Hello {customer_name}, you’re invited to an exclusive session with {speaker_name}. 

Happening on {date}. Book your seat here: {link}

Message Template – 9

Hey {customer_name}, network with industry experts at our {event/webinar}. 

Happening soon 👉 {date/time}. Register now: {link}

Message Template – 10

Hi {customer_name}, don’t miss out! Our {event_name} will cover {topic/benefit}. 

Click here to join: {link}

14. Feedback & Review Requests Greeting Messages

Feedback messages help businesses improve while showing customers that their opinions matter. A good review request should be polite, personal, and easy to act on. Whether it’s about a purchase, service, or experience, these messages should thank the customer first and then guide them toward sharing feedback or leaving a review.

Message Template – 1

Hi {customer_name} 👋, thanks for choosing {business_name}. 

Could you take a moment to share your feedback? It helps us serve you better.

Message Template – 2

Hello {customer_name}, your opinion matters to us ❤️. 

Please leave a quick review here: {review_link}.

Message Template – 3

Hey {customer_name}, we hope you enjoyed your experience with {business_name}. 

Share your thoughts, it’ll only take a minute!

Message Template – 4

Hi {customer_name}, your feedback is valuable. 

Tell us what you liked (or what we can improve) here: {feedback_link}.

Message Template – 5

Hello {customer_name}, we’d love your input 🌟. 

Could you rate your recent experience with us?

Message Template – 6

Dear {customer_name}, thanks for shopping with {business_name}. 

Kindly drop a quick review so others can benefit from your experience: {link}.

Message Template – 7

Hi {customer_name}, we’re always striving to improve. 

Would you mind sharing how we did this time?

Message Template – 8

Hey {customer_name}, a little feedback goes a long way 🙌. 

Please let us know how we served you: {link}.

Message Template – 9

Hello {customer_name}, thank you for trusting {business_name}. 

We’d be grateful if you could share a short review today.

Message Template – 10

Hi {customer_name}, your voice matters 🎤. 

Share your review here: {link}. It’ll help us grow and serve you even better.

15. Appointment & Reservation Greeting Messages

Appointment and reservation greetings help confirm bookings, remind customers, or encourage them to schedule. These messages should be clear, polite, and reassuring. They create confidence that the booking has been received and help avoid no-shows with reminders.

Message Template – 1

Hi {customer_name} 👋, your appointment with {business_name} is confirmed for {date/time}. 

We look forward to seeing you!

Message Template – 2

Hello {customer_name}, thank you for booking with us ✅. 

Your reservation for {service/event} is confirmed on {date}.

Message Template – 3

Hey {customer_name}, just a quick reminder ⏰ about your appointment scheduled on {date/time}. Reply YES to confirm.

Message Template – 4

Hi {customer_name}, your booking at {business_name} is all set for {date/time}. 

Need to reschedule? Let us know.

Message Template – 5

Hello {customer_name}, your reservation has been received 🙌. We’ll be ready to welcome you on {date/time}.

Message Template – 6

Dear {customer_name}, thanks for choosing {business_name}. 

Your confirmed slot is {date/time}. See you then!

Message Template – 7

Hi {customer_name}, reminder: your {service} appointment is coming up on {date/time}. 

Please arrive 10 mins early.

Message Template – 8

Hello {customer_name}, your table reservation for {x people} is confirmed at {restaurant_name} on {date/time}. Bon appétit 🍽️.

Message Template – 9

Hey {customer_name}, thanks for booking with us. 

We’ve locked in your reservation for {event/service} at {time/date}.

Message Template – 10

Hi {customer_name}, your {service type} appointment has been successfully scheduled. 

We’ll send you updates if anything changes.

16. Payment Reminder Greeting Messages

Payment reminders should be polite, professional, and clear. The goal is to nudge customers to complete payments without sounding pushy. A well-crafted WhatsApp reminder can reduce delays, improve cash flow, and maintain healthy customer relationships.

Message Template – 1

Hi {customer_name} 👋, this is a friendly reminder that your payment of {amount} for {product/service} is due on {date}.

Message Template – 2

Hello {customer_name}, we noticed your invoice #{invoice_number} is still pending. 

Please complete the payment here: {link}.

Message Template – 3

Hey {customer_name}, just checking in 🕒. Your payment of {amount} is still outstanding. 

Kindly clear it at your earliest convenience.

Message Template – 4

Hi {customer_name}, a quick reminder—your payment for {service/product} is due today. 

Here’s the payment link: {link}.

Message Template – 5

Hello {customer_name}, this is a gentle reminder about your pending payment of {amount}. 

Please let us know if you need assistance.

Message Template – 6

Dear {customer_name}, your payment deadline is {date}. 

Kindly ensure it’s settled to avoid late fees.

Message Template – 7

Hi {customer_name}, thank you for your business 🙏. We noticed your payment is still pending. 

Can we help you complete it?

Message Template – 8

Hello {customer_name}, reminder: your subscription renewal of {amount} is due on {date}. 

Renew here: {link}.

Message Template – 9

Hey {customer_name}, payment pending alert ⚠️. Please pay {amount} before {date} to continue enjoying our services.

Message Template – 10

Hi {customer_name}, final reminder 🚨. Your payment of {amount} is overdue. 

Please complete it today to avoid service interruption.

17. Birthday & Anniversary Greeting Messages

Birthdays and anniversaries are golden opportunities to delight customers and strengthen relationships. A thoughtful greeting shows you care beyond transactions. These messages can be paired with exclusive offers, discounts, or freebies to make the gesture more memorable. Keep the tone warm, celebratory, and personal.

Message Template – 1

Happy Birthday, {customer_name} 🥳! Wishing you a fantastic year ahead. 

As a gift, enjoy {discount}% off your next purchase.

Message Template – 2

Hi {customer_name}, cheers to your special day 🎂. Thank you for being part of the {business_name} family. 

Here’s a little treat: {offer_link}.

Message Template – 3

Hello {customer_name}, happiest birthday to you 🎉. We appreciate your trust in us. 

Celebrate with {gift/discount} from {business_name}.

Message Template – 4

Dear {customer_name}, wishing you a wonderful birthday filled with joy 💐. 

Claim your exclusive birthday offer here: {link}.

Message Template – 5

Hi {customer_name}, may your special day be as amazing as you are 🎊. 

Enjoy {reward} from us as a token of appreciation.

Message Template – 6

Happy Anniversary, {customer_name}! 🥂 We’re grateful for your continued support. 

Celebrate with {discount/freebie} on us.

Message Template – 7

Hello {customer_name}, wishing you a happy anniversary with {business_name} 🎉. 

Here’s a special thank-you: {offer_link}.

Message Template – 8

Hey {customer_name}, celebrating your milestone today 🎈. 

We’ve unlocked a surprise offer for you, tap here: {link}.

Message Template – 9

Happy Anniversary, {customer_name} ❤️! 

We’re glad to be part of your journey. Enjoy this exclusive reward: {discount/freebie}.

Message Template – 10

Hi {customer_name}, warm wishes on your birthday/anniversary 🌟. 

We’re excited to celebrate with you—check your special gift here: {link}.

18. VIP & Loyalty Program Greeting Messages

VIP and loyalty program greetings are designed to make your best customers feel valued and appreciated. These messages should highlight exclusivity, rewards, and recognition. By offering special perks, early access, or personalized benefits, you strengthen customer loyalty and drive repeat business.

Message Template – 1

Hi {customer_name} 👋, you’re officially part of our VIP family 🌟. 

Enjoy exclusive rewards and early access to our newest collections.

Message Template – 2

Hello {customer_name}, thank you for being a loyal customer ❤️. 

As part of our rewards program, you’ve unlocked {discount/freebie}.

Message Template – 3

Dear {customer_name}, your loyalty means the world to us 🙏. 

Here’s a special token of appreciation {offer details}.

Message Template – 4

Hey {customer_name}, great news 🎉! You’ve earned {x} points in our loyalty program. 

Redeem them here: {link}.

Message Template – 5

Hi {customer_name}, we’re thrilled to have you in our VIP circle 💎. 

Get {exclusive offer} before it goes public.

Message Template – 6

Hello {customer_name}, as a thank-you for your loyalty, enjoy free shipping on all orders this month 🚚.

Message Template – 7

Dear {customer_name}, your continued support has unlocked a premium perk 🎁. 

Tap here to claim: {link}.

Message Template – 8

Hi {customer_name}, you’re among our top customers 🌟. 

We’d like to offer you a sneak peek at our upcoming collection: {link}.

Message Template – 9

Hey {customer_name}, loyalty has its rewards ✨. You now have access to members-only discounts, check them out here: {link}.

Message Template – 10

Hello {customer_name}, thank you for staying with us 💖. 

We’re giving you double loyalty points on your next purchase.

19. Cross-Sell & Upsell Greeting Messages

Cross-sell and upsell greetings are designed to increase customer value by recommending complementary products or upgrades. These messages should feel helpful, not pushy, highlighting how the additional item or service enhances the customer’s experience. The tone should be conversational, focused on customer benefit, and timed right after purchase or inquiry.

Message Template – 1

Hi {customer_name} 👋, thanks for purchasing {product}. 

Many customers also loved {related_product}. Want me to share details?

Message Template – 2

Hello {customer_name}, your {product} pairs perfectly with {accessory}. Bundle them today and save {discount} 🎉.

Message Template – 3

Hey {customer_name}, since you booked {service}, we recommend adding {upgrade_option} for even better results 🚀.

Message Template – 4

Hi {customer_name}, people who bought {product} also found {add_on} super useful. 

Would you like us to add it to your order?

Message Template – 5

Hello {customer_name}, great choice on {product} 🙌. For a limited time, you can upgrade to {premium_version} at {discount}% off.

Message Template – 6

Dear {customer_name}, you might be interested—our {service} comes with an optional add-on {extra_service}. It boosts performance and saves you time.

Message Template – 7

Hi {customer_name}, maximize your experience with {product} by pairing it with {bundle_offer}. 

Tap here to explore: {link}.

Message Template – 8

Hello {customer_name}, thanks for shopping with us! We thought you’d love {new_arrival} that complements your recent purchase.

Message Template – 9

Hey {customer_name}, exclusive offer: Upgrade your plan from {basic} to {premium} for just {amount} more.

Message Template – 10

Hi {customer_name}, we noticed you’re using {product/service}. Did you know {add_on} can double your results? 

Want to learn more?

20. Cart Abandonment Recovery Greeting Messages

Cart abandonment is a missed revenue opportunity, but a gentle reminder on WhatsApp can bring customers back. These messages should be friendly, helpful, and sometimes incentivized. Focus on reminding customers what they left behind and give them an easy path to complete the purchase. Adding urgency or a small discount often works wonders.

Message Template – 1

Hi {customer_name} 👋, we noticed you left {product} in your cart. Complete your order today before it runs out!

Message Template – 2

Hello {customer_name}, your cart misses you 🛒. Checkout now and enjoy {discount}% off with code {code}. Valid till {date}.

Message Template – 3

Hey {customer_name}, looks like you didn’t finish your order. Tap here to complete it in just one click: {checkout_link}.

Message Template – 4

Hi {customer_name}, we saved your cart with {product_list}. Don’t wait too long, items may go out of stock soon!

Message Template – 5

Hello {customer_name}, here’s a little nudge 😊. Complete your purchase today and get free shipping on your order.

Message Template – 6

Dear {customer_name}, your favorite items are still waiting in your cart. Ready to grab them before the offer ends?

Message Template – 7

Hi {customer_name}, thanks for shopping with us. We noticed your cart isn’t complete, want some help finishing it?

Message Template – 8

Hey {customer_name}, don’t miss out on your selected items 🛍️. Checkout now and get an extra {gift/bonus} with your order.

Message Template – 9

Hello {customer_name}, still thinking about {product}? Here’s a special link to finish your order: {checkout_link}.

Message Template – 10

Hi {customer_name}, we saved your cart for you 💚. Complete your order today and enjoy hassle-free delivery.

21. Re-Engagement Greeting Messages

Re-engagement messages are designed to win back inactive or dormant customers. The tone should be warm and inviting, reminding them of your value while offering an incentive or update. A friendly nudge on WhatsApp can revive interest and spark new interactions.

Message Template – 1

Hi {customer_name} 👋, it’s been a while since we last heard from you. We’d love to welcome you back with {discount/offer}.

Message Template – 2

Hello {customer_name}, we miss you ❤️. Here’s a special gift, {discount/freebie} just for returning customers.

Message Template – 3

Hey {customer_name}, long time no see! Did you know we’ve added exciting new products? 

Check them out here: {link}.

Message Template – 4

Hi {customer_name}, we value your presence. Come back today and enjoy {exclusive_offer} on your next order.

Message Template – 5

Hello {customer_name}, we noticed you haven’t visited {business_name} lately. Here’s {discount_code} to make your comeback sweeter.

Message Template – 6

Dear {customer_name}, it’s been a while! We’ve improved our services and would love your feedback. Shall we reconnect?

Message Template – 7

Hi {customer_name}, we’ve missed having you around 🥺. Here’s a little something to brighten your day: {special_offer}.

Message Template – 8

Hello {customer_name}, your journey with us isn’t over yet. Let’s pick up where we left off—tap here: {link}.

Message Template – 9

Hey {customer_name}, great news 🎉! Our loyalty program now gives double rewards. Come back and claim yours.

Message Template – 10

Hi {customer_name}, we’d love to have you back 💚. 

What can we do better to serve you again?

With these 200+ ready-to-use WhatsApp Business greeting messages, you’re equipped to handle every customer interaction, from welcomes to re-engagements, with professionalism and warmth. 

Now, let’s learn how to actually set them up inside the WhatsApp Business app.

How to Set Up Automated Greeting Messages on WhatsApp Business

Setting up automated greetings in the WhatsApp Business app ensures every customer feels acknowledged, even when you’re not online. Follow these steps to enable and customize your WhatsApp Business greeting messages:

Step 1: Open the WhatsApp Business App

Log in to your WhatsApp Business account and go to the settings menu.

Step 2: Go to Business Tools

Under settings, select Business Tools. This is where you manage features like greeting messages, business hours, and quick replies.

Step 3: Enable Greeting Messages

Locate the Greeting Messages option and toggle it on.

Step 4: Customize Your Greeting Message

Write a message that matches your brand voice. Personalize it with:

• Customer name (if supported).
• Your business name.
• Useful details like business hours, promotions, or links to resources.

Step 5: Set Delivery Conditions

Choose when the greeting should trigger:

• For new customers only.
• Outside business hours.
• During holidays or special occasions.

Step 6: Save and Test

Save your greeting message and test it from another device to make sure it works as intended.

With this setup, you’ll always make a positive first impression and keep customers engaged, even when you’re offline.

Key Elements of a High-Converting WhatsApp Introduction Message

Did you know that 66% of users have purchased after chatting with a brand on WhatsApp? That makes your first message more than just a greeting, it’s a sales opportunity. A well-structured introduction message builds trust, sets expectations, and nudges customers toward action.

Here are the essentials every high-converting WhatsApp introduction should include:

1. Personalization

Generic greetings don’t cut it. Customers want to feel recognized. Use their name (if available) and highlight services or offers tailored to their needs.

👉 Stat check:89% of businesses say personalization is key to future success (Segment report).

2. Clarity & Conciseness

Respect your customer’s time. Keep it short, avoid jargon, and make your value crystal clear in 1–2 lines. A crisp intro prevents drop-offs.

3. Clear Call-to-Action (CTA)

Don’t just greet, guide! Add a clear next step like “Shop Now,” “Book a Demo,” or “Get Support.”

👉 Fact: A clear CTA can boost conversion rates by 161%.

4. Multimedia for Impact

Words alone can feel flat. Enhance your message with images, PDFs, or quick videos. Visuals help showcase products, menus, or brochures without overwhelming customers with text.

✅ Pro Tip: Combine all four elements, personalization, clarity, CTA, and multimedia, for a greeting that feels human, helpful, and action-driven.

How to Craft Effective WhatsApp Business Greeting Messages

The secret to writing impactful greeting messages on WhatsApp lies in clarity, honesty, and tone. Each message should set the right expectations, make the customer feel valued, and guide them toward the next step. Here’s what to keep in mind:

1. Define Clear Goals

Your greeting isn’t just a “hello”, it’s a roadmap. Make it clear what happens next, whether that’s response time, issue resolution, or a sales step.

Example:

• “Thanks for reaching out. Our team will get back within 12 hours.”
• “We’re looking into your query and will update you within 2 business days.”
• This builds trust and reassures customers they won’t be left hanging.

​

2. Give Genuine Information

Overpromising is worse than making customers wait. If your team needs two days, don’t say “24 hours.” Be upfront about timelines so you can meet (or exceed) expectations. Realistic promises > broken promises.

3. Use a Human Tone

Yes, most greetings are automated. But that doesn’t mean they should sound robotic. Personalize them with names, keep the tone conversational, and add a touch of warmth. This small effort makes customers feel connected instead of “ticketed.”

✅ Pro Tip: Pair automation with empathy, your chatbot delivers the message, but your brand voice keeps it human.

Why Use an Introduction or Greeting Message on WhatsApp?

A simple “hello” on WhatsApp can do much more than just start a conversation. Automated greeting messages create trust, set the tone, and keep the customer experience seamless. Here’s why they matter:

1. Enhance Customer Experience

A warm, professional greeting makes customers feel valued right from the first interaction. It’s the digital equivalent of a firm handshake—building trust and smoothing your sales or support journey.

2. Create a Sense of Faster Responses

Even if your team isn’t available, an automated greeting assures customers that their query has been received. This perception of quick acknowledgment goes a long way in keeping them engaged and patient.

3. Improve Team Efficiency

Automated greetings can answer basic questions or set expectations instantly. This frees your team to focus on complex issues, making overall operations more productive.

4. Drive Lead Generation

Smart greetings can nudge customers to share contact details, preferences, or next steps. That means more qualified leads and better insights into customer needs.

What Does an Effective WhatsApp Business Greeting Message Look Like?

An effective WhatsApp Business greeting message isn’t about being flashy, it’s about being clear, human, and action-oriented. It should make customers feel welcomed, informed, and guided toward the next step.

Key traits of a strong greeting message:

1. Friendly & Professional Tone

Balance warmth with professionalism. Too casual can feel untrustworthy, too formal can feel cold.

2. Personalization

Use dynamic fields like {customer_name} or {business_name} to make every message feel direct and relevant.

3. Clarity of Purpose

Tell customers why you’re messaging them, whether it’s to welcome, confirm an order, or share your business hours.

4. Set Expectations

Let customers know when they can expect a reply or what steps to take next. This prevents frustration and builds trust.

5. Action-Driven CTA

Guide customers with clear next steps like “Browse catalog,” “Ask a question,” or “Track your order.”

Example of an effective message:

“Hi {customer_name}, thanks for reaching out to {business_name}! 👋 We’re here Mon–Fri, 9 AM – 6 PM. In the meantime, you can explore our catalog here: {link} or reply with your query, we’ll get back within 2 hours.”

How to Send a Greeting or Introduction Message on WhatsApp

1. Using WhatsApp Business App

Step 1: Open the WhatsApp Business App → Tap Settings.

Step 2: Go to Business Tools → Greeting Message.

Step 3: Toggle “Send Greeting Message” ON.

Step 4: Customize your message with personalization (name, hours, offers).

Step 5: Choose recipients → new customers, everyone, or specific contacts.

Step 6: Save and test it from another number.

👉 Best for: Quick automated greetings without technical setup.

2. Using WhatsApp Business API

• Use an official BSP (like YCloud) to access the API.
• Build automated workflows that trigger greetings when:
  • A new chat starts.
  • Outside business hours.
    
  • After specific actions (cart abandon, lead capture, etc.).
• Add personalization variables and CTAs (e.g., catalog links, booking links).
• Track engagement with analytics dashboards.

👉 Best for: Enterprises or growing SMBs needing advanced automation.

Best Practices for WhatsApp Introduction Messages

1. Keep It Relevant

• Example: For eCommerce buyers, highlight USPs like fast shipping or secure payments.
• Relevance builds trust and sparks immediate interest.

​

2. Maintain Professionalism

• Stick to your brand tone and vocabulary.
• Avoid casual slang unless it fits your brand identity.
• Emojis ✅ (if subtle). Over-casual tone ❌.

3. Highlight Your Value Proposition

• State who you are, what you do, and why it matters.
• Keep it under 1,024 characters but make it impactful.
• Example: “Hi {name}, welcome to {business_name}. We help {industry} teams cut costs by 20% with automated solutions.”

4. Keep Branding Consistent

• Match the tone, voice, and vocabulary of your website and other channels.
• Use message templates that align with your brand deck for a seamless customer journey.

5. Get the Timing Right

• Instantly when a new customer initiates chat.
• As a re-engagement after 14 days of inactivity.
• Avoid odd hours unless it’s an automated after-hours reply.

6. Test & Optimize

• Run A/B tests with different tones, CTAs, and formats.
• Track engagement, clicks, and conversions.
• Double down on what resonates best with your audience.

Automate Greeting Messages with YCloud!

Why YCloud for Greeting Messages?

• ✅ Automate greetings at scale, set up once, run 24/7.
• ✅ AI-powered chatbot & template generator, personalize greetings in seconds.
• ✅ Unlimited contacts, even in the Free plan.
• ✅ Smart routing & workflows, assign chats to the right agent automatically.
• ✅ Advanced analytics, track delivery, opens, clicks, failures, and optimize.
• ✅ Multi-language inbox, talk to customers in any language, anywhere.
• ✅ Seamless integrations, Shopify, Zapier, CRMs, and more.
• ✅ Zero mark-up charges, pay only WhatsApp’s official rates.

​

Extra Edge with YCloud

• Build custom journeys using Journey Builder.
• Boost ads with CTWA + Conversions API integration.
• Secure customer data with number masking & GDPR compliance.
• Leverage omnichannel automation, WhatsApp, SMS, and email together.
• Get 99.9% uptime + localized support to ensure your campaigns never stall.

Wrapping Up!

Your first impression on WhatsApp can make or break customer trust. With these 200+ ready-to-use greeting messages and the right automation, you’re no longer just responding, you’re building relationships, driving sales, and scaling smarter.

👉 Ready to turn every “hello” into a business opportunity? Automate your WhatsApp greetings with YCloud today

​

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• ​WhatsApp Business API Pricing Update: Everything Changes from July 1, 2025​
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• ​Top 30 WhatsApp API Providers in Dubai (2025) with Features, Pros, Cons & Pricing​

Case Studies:

• How AdaKami Achieved a 30% Cost Reduction and 15% Faster Debt Recollection with WhatsApp​
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