Top 25 WhatsApp API Providers in Indonesia Compared (2025 Edition)

Looking for the best WhatsApp Business API provider in Indonesia, but don’t know where to start?

Fret NOT, as we've done the heavy lifting for you...!

In this guide, you’ll find a curated list of the top 25 WhatsApp API providers in Indonesia, compared side by side with their key features, pros, cons, pricing plans, free trial options, and G2 ratings.

Whether you're an e-commerce brand, fintech startup, or enterprise aiming to scale customer communication on WhatsApp, this list will help you choose the right partner, fast and confidently.

Let’s dive in.

​Disclaimer: The references to software ratings, available features, and pricing were valid at the time of writing this article, but could be subject to change in the future.​

Top WhatsApp API Providers in Indonesia

1. YCloud

YCloud is an official WhatsApp Business Solution Provider (BSP) and one of the best WhatsApp Tools. With YCloud's WhatsApp CRM, you can market, sell, support, and scale your business by 10X, all on WhatsApp!

The platform is packed with premium WhatsApp API features such as shared team inbox, bulk broadcast, AI-powered no-code WhatsApp chatbot and template generator, unlimited contacts storage, growth tools, and much more.

An AI-focused WhatsApp API platform, YCloud has everything that you've been looking for in a WhatsApp marketing software and automation tool.

Trusted by 200,000+ leading brands like MINISO, Tuya, Urbanic, HAGO, and more, YCloud is redefining WhatsApp-driven business growth.

Features

• The foremost thing is it's super duper intuitive and easy to use.
• Official Meta BSP with enterprise-grade WhatsApp API access.
• Seamlessly manage and view multiple Facebook Business Manager (FBM) and Multiple WhatsApp API under one account.
• Cloud-based shared team inbox with role-based access.
• Built-in language translation in the chat inbox allows agents to communicate seamlessly with customers in different languages across geographies.
• Send broadcast messages to unlimited saved and unsaved contacts.
• Leverage the AI template generator to automatically create marketing content templates in any language.
• Template performance reports to fine-tune and optimise your message templates.
• Automate your WhatsApp marketing by scheduling broadcast messages for maximum engagement at the perfect time.
• Advanced audience segmentation to personalize WhatsApp campaigns.
• Measure your WhatsApp marketing campaign success and optimize performance with real-time campaign analytics and reporting.
• WhatsApp message distribution report that provides clear insights into message performance, including the number of messages sent, received, delivered, and bounced. It also tracks which messages were sent to whom and identifies failures with detailed error reasons.
• Automate agent workflows by intelligently assigning chats based on availability.
• Smart collision detection feature that prevents duplicate responses and enhances team coordination by indicating when a chat is already being handled by a teammate.
• Monitor team chat performance through a comprehensive analytics dashboard.
• Set up WhatsApp automation with GenAI-powered chatbots to handle FAQs, qualify leads, send reminders, alerts, and more.
• Build seamless WhatsApp customer journeys with the Journey Builder.
• Directly integrate with Shopify and Zapier in just a few clicks.
• Easily embed YCloud's chat widget on your website with just a few clicks.
• API access for seamless integration with existing CRMs and eCommerce platforms.
• Export WhatsApp-engaged contacts to create Custom Audiences in Meta Ads Manager.
• Utilize first-party data to enhance Meta Ad performance and retargeting efforts.
• Number masking to safeguard customer data and prevent unauthorized access.
• Supports WhatsApp Coexistence feature.
• Omnichannel marketing automation, including SMS and email campaigns.
• Fully compliant with Meta’s policies, featuring end-to-end encryption, ISO certification, and GDPR compliance.
• Dedicated customer support via WhatsApp, email, and phone, backed by 99.9% uptime with enterprise-grade infrastructure.
• Localized support for businesses operating across multiple regions.

Pros

• YCloud's basic plan is free forever.
• Zero Mark-up Charges on WhatsApp Conversations.
• Effortlessly manage multiple FBMs and WABAs under one account login.
• Granular access control to assign grassroots-level permissions to each account.
• Upload and store unlimited contacts, even in the Free plan.
• Enjoy a free lifetime experience of YCloud, including unlimited messaging API access, even in the Free plan.
• Self-serve NLP bot builder for effortless chatbot automation.
• Even in the free plan, you can build unlimited chatbot flows.
• Built-in language translation in the shared inbox, enabling agents to chat with customers in any language.
• Agent-wise performance insights with CSAT ratings for improved customer support.
• Advanced analytics for Click-to-WhatsApp (CTWA) Ads via a dedicated analytics dashboard.
• CTWA Ads integrated with Conversions API for precise tracking and optimization.
• Growth tools to easily create coupons, QR codes, and website chat widgets.
• Seamless Shopify integration with pre-built use cases, including new customer interactions, order updates, and abandoned cart recovery.
• Orders tab to manage and track all Shopify orders placed via WhatsApp, including revenue tracking.
• WhatsApp Pay integration for Indian customers, enabling smooth transactions.

Cons

No WhatsApp catalog support, because our focus is on developing an in-app WhatsApp browser to deliver a seamless and robust shopping experience within the app itself.

Currently, in development, we aim to be among the first to offer this innovative feature to our users.

Free Trial

Yes, a free trial is available.

Free lifetime experience of YCloud with unlimited messaging API.

Pricing

​*Zero Markup Charges on WhatsApp Conversations

G2 Rating

4.9 Out of 5

2. Qontak

Qontak (by Mekari) is one of the best WhatsApp Business API providers in Indonesia. The product is designed for businesses seeking unified communication across WhatsApp, email, chat, calls and is seamlessly integrated within its omnichannel CRM.

Features

• Pre-approved WhatsApp message templates & personalization.
• Drag‑and‑drop visual chatbot builder for FAQs and lead qualification.
• Built‑in CRM with pipeline tracking, contact history & performance dashboards.
• Omnichannel dashboard consolidating WhatsApp, email, web chat, and calls.
• WhatsApp Blast: personalized + scheduled bulk messaging via official API.
• AI‑chatbot automation (NLP‑powered AssistAI), plus API integrations.

Pros

• 🇮🇩 Local expertise & ISO‑27001 security, proven in the Indonesian market.
• Scalable across SMB to enterprise, with flexible API integrations.
• Strong CRM tools coupled with an omnichannel messaging hub.
• High user satisfaction (G2 score: 4.6/5; Capterra average 5.0/5).
• Free WhatsApp pricing calculator and 1,000 complimentary service conversations per month.

Cons

• Onboarding can take 5–7 business days (FBM + API approval).
• Pricing structure can feel complex to some users.

Free Trial

Offers a free trial & free tier.

Pricing

Pricing starts from ~IDR 750,000/month (~USD 50) for core feature suite; higher plans (Pro, Business, Enterprise) based on usage and agent count.

G2 Rating

4.6 Out of 5

3. Qiscus

Qiscus is a developer-friendly WhatsApp API provider in Indonesia, offering chat SDKs, AI-powered automation, and omnichannel inbox capabilities. Ideal for businesses building custom communication flows, Qiscus gives teams full control over customer interactions across WhatsApp and other major channels.

Features

• Real-time chat SDKs for web and mobile app integration.
• Official WhatsApp Business API with multi-agent support.
• Omnichannel inbox with WhatsApp, Facebook, Instagram, Telegram, and more.
• NLP-driven chatbot builder for intelligent intent-based routing.
• Customizable conversation workflows with robust developer documentation.
• Centralized dashboard to manage conversations, assign agents, and track metrics.

Pros

• Ideal for product and dev teams seeking API-first communication infrastructure.
• Offers deep chatbot and SDK customization for web and mobile platforms.
• Seamless integration across messaging apps in a single inbox.
• AI-enabled chat routing and automation capabilities.
• Strong focus on data security and privacy for enterprise use.

Cons

• Learning curve for non-technical teams.
• No transparent pricing on the website.
• Limited clarity on 24/7 support availability.

Free Trial

Yes, Qiscus offers a free trial, but details are not disclosed publicly.

Pricing

Pricing is not listed online. Businesses need to contact the sales team for custom quotes.

G2 Rating

4.5 Out of 5

4. GetGabs

GetGabs is a leading WhatsApp API provider in Indonesia, built to help businesses integrate WhatsApp into their sales, support, and marketing workflows. With its robust cloud communication engine, GetGabs enables fast, media-rich, and highly personalized conversations, perfect for businesses looking to drive real-time customer engagement on WhatsApp.

Features

• Official WhatsApp Business API with one-way and two-way messaging options.
• Send personalized messages with rich media (images, videos, PDFs, etc.).
• Set up automated replies to streamline common inquiries.
• Supports WhatsApp campaign management with message scheduling tools.
• Basic analytics to track message delivery and engagement.
• Scalable infrastructure designed for high-volume messaging needs.

Pros

• Simple pay-as-you-go pricing with no long-term contracts.
• Quick deployment and easy integration for WhatsApp messaging.
• Media-rich messaging support for better engagement.
• Trusted by many businesses in Indonesia for WhatsApp outreach.

Cons

• Lacks a unified inbox for multi-agent support and team collaboration.
• No built-in CRM or lead tracking features.
• Requires third-party tools for chatbot or automation capabilities.
• Limited UI/UX features compared to full-suite platforms.

Free Trial

No public free trial disclosed. Contact sales for demo access.

Pricing

• Pay-as-you-go pricing model combining GetGabs’ per-message fee + Meta’s conversation charges.
• Custom quotes also available via sales team.

G2 Rating

Not available on G2 yet.

5. GetItSMS

GetItSMS is one of the best WhatsApp Business API provider in Indonesia that caters to businesses of all sizes. Whether you're running marketing campaigns or automating transactional messaging, GetItSMS helps you get started quickly with a smooth API verification process and end-to-end WhatsApp setup.

With tools to send bulk messages, cart recovery alerts, and appointment reminders, businesses can use pre-approved templates to maximize engagement and drive conversions, directly within WhatsApp. It also supports catalogs and basic automation features for growing teams.

Features

• Quick verification & onboarding to WhatsApp Business API.
• Send bulk WhatsApp broadcasts using pre-approved message templates.
• Showcase multiple products via WhatsApp catalog integration.
• Schedule and automate marketing messages with APIs.
• Offers SMS, email, and voice messaging alongside WhatsApp services.
• Supports 256 messages per broadcast batch.

Pros

• Fast and flexible setup for WhatsApp API access.
• Supports catalogs, bulk messages, and marketing workflows.
• Seamless integration with multiple business applications.
• Competitive per-message pricing for campaigns.

Cons

• Requires some technical understanding to implement.
• User interface may feel outdated or overwhelming to new users.
• Lacks advanced features like shared inbox or CRM integration.

Free Trial

No free trial mentioned. Contact sales for API access.

Pricing

Starts at $0.0099 per message (WhatsApp bulk messaging). Final pricing depends on usage volume and template costs.

G2 Rating

Not available on G2.

6. Textlocal

Textlocal is best known for bulk SMS, but it also offers robust WhatsApp Business API services in Indonesia. Ideal for marketers and operations teams, the platform enables fast onboarding, campaign creation, and real-time delivery tracking, all from a simple, no-fuss dashboard.

From sending personalized alerts to managing message templates, Textlocal focuses on volume messaging with API simplicity and minimal setup time.

Features

• Instant WhatsApp API setup and go-live.
• Intuitive campaign builder with template management.
• Import contacts in bulk and segment by tags or filters.
• Real-time delivery tracking and campaign reports.
• Pay-as-you-go pricing for both SMS and WhatsApp.
• Supports attachments like images, PDFs, and videos in messages.

Pros

• Super fast onboarding, start sending within minutes.
• Scalable solution for high-volume marketing and alerts.
• Cost-effective for SMBs with flexible usage-based billing.
• Clean and beginner-friendly interface for non-tech users.
• Responsive customer support for campaign troubleshooting.

Cons

• Fewer advanced features (e.g., chatbot builder, shared inbox).
• Markup fees may apply on top of Meta’s conversation charges.
• Integration with external CRMs and systems can be limited.

Free Trial

Free credits may be offered on sign-up. Check their website for promotions.

Pricing

• Flexible monthly and annual plans.
• Contact sales for WhatsApp API rates and message volume packages.

G2 Rating

4.3 Out of 5

7. Gupshup

Gupshup is one of the most feature-rich WhatsApp Business API providers in Indonesia, offering messaging automation, AI-powered bots, and multi-use case support, from order confirmations and payment reminders to customer service. With its developer-friendly architecture and multilingual capabilities, Gupshup helps businesses engage customers at scale.

Whether you're sending bulk messages or building intelligent workflows, Gupshup delivers a flexible and enterprise-ready solution for WhatsApp communications.

Features

• WhatsApp Business API with pre-approved template.
• Smart automation for order updates, payment alerts, and appointment reminders.
• Multilingual message support for localized communication.
• AI-powered chatbot builder for instant query resolution.
• Real-time analytics dashboard to monitor message delivery, open rates, and engagement.
• Rule-based message routing and auto-replies.

Pros

• Supports 30+ languages for global and local engagement.
• Automatic template selection to speed up message workflows.
• Schedule reminders, alerts, and follow-ups via WhatsApp.
• AI chatbots for 24/7 support and lead handling.
• High delivery rates and scalable infrastructure.

Cons

• Pricing is higher than some local Indonesian competitors.
• Requires technical expertise for setup and API integration.
• Limited no-code options for non-developers.
• Message markup fees apply in addition to Meta’s messaging pricing.

Free Trial

Free credits are available upon sign-up or request.

Pricing

Custom pricing based on usage, geography, and business type.

You’ll need to contact Gupshup's sales team for a tailored quote.

G2 Rating

4.5 Out of 5

8. Wati

Wati is a WhatsApp Business API platform built for businesses that want to automate conversations, support customers in real-time, and run campaigns at scale. With a user-friendly interface, pre-built automation templates, and strong CRM integrations, Wati is especially suited for growing teams focused on WhatsApp-first engagement.

Ideal for SMBs and startups, Wati simplifies onboarding and offers quick access to API capabilities without much technical complexity.

Features

• Official WhatsApp API provider with shared team inbox.
• No-code chatbot builder with flows for FAQs and lead capture.
• Broadcast messages to saved and unsaved contacts.
• Auto-tagging and smart contact assignment for efficient workflows.
• CRM integrations (HubSpot, Zoho, Shopify, and more).
• WhatsApp widget for websites to drive direct engagement.

Pros

• Easy-to-use interface with minimal setup time.
• Offers chatbot builder and automation tools.
• Pre-approved template system with scheduling capabilities.
• Supports third-party integrations (CRM, eCommerce).
• Responsive interface with good mobile optimization.

Cons

• Limited to WhatsApp only, no SMS or email marketing tools.
• Advanced segmentation and contact list grouping are missing.
• Lousy customer support.

Free Trial

14-day free trial available on request.

Pricing

*Additional charges apply based on message volumes and number of users.

G2 Rating

4.6 Out of 5

9. Zoko

Zoko is a powerful WhatsApp Business API platform built for brands that want to automate sales, support, and marketing workflows, all within a single WhatsApp inbox. From sending broadcasts to managing personalized conversations, Zoko simplifies WhatsApp-first business engagement.

It’s ideal for D2C brands and SMBs looking for a reliable, API-ready platform focused solely on WhatsApp.

Features

• Official WhatsApp Business API with shared team inbox.
• Broadcast campaigns for product launches, offers, and events.
• Sales pipeline integration and customer tagging.
• Multi-agent access with conversation routing.
• Real-time campaign analytics with customer response tracking.
• Supports payment links via WhatsApp (India-first feature).

Pros

• Built specifically for WhatsApp sales and marketing.
• Clean UI with quick access to team conversations and broadcasts.
• Seamless message personalization using dynamic fields.
• API access available for custom integrations.
• Supports real-time UPI payments within WhatsApp.

Cons

• No support for SMS or email, limited to WhatsApp only.
• No free plan available.
• Meta's messaging charges are billed separately.
• Can get expensive for large-scale usage.

Free Trial

No free plan; contact sales for a live demo or onboarding support.

Pricing

*Meta's official WhatsApp conversation charges apply separately with markups on messages sent.

G2 Rating

4.5 Out of 5

10. Infobip

Infobip is a global omnichannel communication platform that offers WhatsApp Business API integration for enterprises looking to scale support, automate alerts, and engage customers at every stage of the funnel.

With robust infrastructure and regional presence in Indonesia, Infobip is ideal for large businesses needing high delivery rates, 24/7 support, and integrations across channels like SMS, email, voice, and WhatsApp.

Features

• Official WhatsApp Business API with enterprise-grade SLA.
• Multimedia messaging, message templates, and delivery receipts.
• Custom chatbot flows and automation support.
• Centralized dashboard to manage WhatsApp, SMS, email, and more.
• Real-time notifications and customer engagement tracking.
• Developer-friendly APIs with rich documentation and SDKs.

Pros

• Trusted global player with local Indonesian presence.
• Strong infrastructure and uptime performance.
• Supports multi-language messaging and media-rich content.
• Scalable for enterprise volumes and regulatory needs.
• Wide omnichannel capabilities beyond WhatsApp.

Cons

• No built-in CRM or unified team inbox.
• UI/UX not beginner-friendly.
• Price can be high for small businesses.
• Separate charges for WhatsApp messaging via Meta.
• Not built exclusively for WhatsApp use cases.

Free Trial

Free trial available on request via sales.

Pricing

Custom pricing based on business needs. Contact sales for a quote.

G2 Rating

4.4 Out of 5

11. Brevo (formerly Sendinblue)

Brevo is a modern marketing automation platform that now includes WhatsApp Business API integration, making it easier for businesses in Indonesia to launch WhatsApp campaigns alongside email, SMS, and other channels.

With its no-code template builder, native CRM, and multi-channel workflows, Brevo is ideal for startups and mid-sized teams looking for an all-in-one marketing suite with WhatsApp capabilities.

Features

• Create & send pre-approved WhatsApp message templates without code.
• Sync WhatsApp campaigns with built-in CRM and customer data.
• Send personalized messages using saved customer attributes.
• Native integrations with email, SMS, and chat, no third-party apps needed.
• Visual campaign builder for automation flows and drip sequences.
• Real-time reporting dashboard and campaign performance tracking.

Pros

• Easy setup, no tech expertise required.
• Unified messaging across WhatsApp, email, and SMS.
• Free plan with unlimited contact storage.
• Built-in CRM helps in personalization and targeting.
• Ideal for marketers and growing SMBs.

Cons

• Lacks advanced WhatsApp automation and chatbot features.
• No free trial specifically for WhatsApp API features.
• Less flexible compared to specialized WhatsApp API providers.
• Not ideal for large-scale WhatsApp support use cases.

Free Trial

No dedicated free trial for WhatsApp API. WhatsApp access begins from the paid plan.

Pricing

G2 Rating

4.5 Out of 5

12. BotSpace

BotSpace is a versatile WhatsApp Business API provider in Indonesia focused on automation-first customer communication. Built for teams that want to qualify leads, handle FAQs, and engage customers via AI-powered chatbots, without writing a line of code.

It’s particularly suited for non-tech teams that want to get started quickly with WhatsApp campaigns, broadcasts, and smart chat automation.

Features

• Plug-and-play WhatsApp chatbot with NLP for lead qualification and FAQ handling.
• No-code campaign builder for scheduling and sending broadcasts.
• CRM-style contact management and chatbot-based ticketing.
• Easy template creation with built-in approval tracking.
• Supports multimedia messaging and WhatsApp message flows.
• Real-time analytics and performance dashboard.

Pros

• Easy to deploy with minimal technical know-how.
• Great for automating lead capture and support FAQs.
• Localized pricing with transparent plans in INR.
• Built-in shared team inbox and CRM capabilities.
• One of the few solutions offering an end-to-end WhatsApp chatbot setup.

Cons

• Lacks SMS and email support for multichannel engagement.
• Limited conversational AI depth compared to advanced providers.
• Higher pricing compared to other entry-level tools.

Free Trial

Offers a free trial with limited access to features.

Pricing

G2 Rating

4.6 Out of 5

13. Interakt

Interakt is a popular WhatsApp Business API provider in Indonesia, best known for its budget-friendly plans and quick onboarding. Built for growing D2C and SMB brands, Interakt enables businesses to send bulk messages, manage conversations via a shared inbox, and integrate with eCommerce platforms like Shopify.

While it offers excellent value, Interakt is best suited for businesses that don’t require advanced chatbot or automation capabilities.

Features

• Shared team inbox with customer chat assignment and tagging options.
• Bulk messaging and broadcast campaigns for product and service promotions, COD verifications, and cart recovery.
• One-click eCommerce integrations with Shopify, WooCommerce, and Magento.
• Product catalog support with add-to-cart functionality.
• Contact management with labels, notes, and order details.

Pros

• Fast onboarding and API approval.
• Offers green tick verification assistance.
• Works well for transactional and promotional messaging.
• Affordable pricing for startups and SMBs.
• Seamless integration with popular eCommerce platforms.

Cons

• No chatbot or journey builder for automation.
• Limited analytics and no advanced dashboard for reporting.
• Email-based support can take 2–3 days.
• Lacks multichannel capabilities (only supports WhatsApp).

Free Trial

Yes 14 day free trial available. No credit card required.

Pricing

G2 Rating

4.5 Out of 5

14. Tyntec

Tyntec is a global WhatsApp Business Solution Provider (BSP) trusted by enterprises for secure, large-scale customer communication. With a strong presence in Indonesia, Tyntec helps businesses integrate WhatsApp into their systems via a robust API-first approach, best for developers and cross-border operations.

Built for reliability, it supports multimedia messaging, session-based chats, and two-factor authentication, all while staying compliant with WhatsApp and GDPR standards.

Features

• Conversations API for seamless WhatsApp integration into existing systems.
• Multimedia-rich messaging with images, videos, and interactive buttons.
• Built-in two-factor authentication (2FA) and verification solutions.
• Developer-first tools with detailed documentation and global infrastructure.
• Session and template-based messaging for marketing and support use cases.
• GDPR-compliant with enterprise-grade uptime and security.

Pros

• Trusted international BSP with 20+ years of telecom experience.
• Reliable API for high-volume transactional messaging.
• Excellent infrastructure with strong uptime SLAs.
• Advanced security and data compliance certifications.
• Powerful messaging tools for brands with global reach.

Cons

• Not beginner-friendly; built for developers and enterprise teams.
• No shared team inbox or CRM features.
• Pricing and plan details not publicly listed.
• No free trial available.

Free Trial

No free trial available.

Pricing

Custom pricing based on message volume, geography, and use case. Contact sales for a tailored quote.

G2 Rating

4.3 Out of 5

15. DelightChat

DelightChat is a WhatsApp Business API provider tailored for D2C brands and eCommerce stores. It offers an intuitive platform where businesses can assign chats, automate marketing, and send up to 100,000 personalized WhatsApp messages daily, without switching tabs.

Ideal for small to mid-sized teams, it simplifies abandoned cart recovery, order updates, and customer engagement via automation.

Features

• Shared team inbox to collaborate across customer chats.
• Pre-approved WhatsApp templates for marketing and support.
• Broadcast bulk WhatsApp messages per day.
• Automated alerts: cart recovery, order confirmations, and shipping updates.
• Supports multi-agent workflows with role-based access.
• Shopify integration for eCommerce automation.

Pros

• Clean, beginner-friendly UI for support and marketing teams.
• Built specifically for D2C and eCommerce brands.
• Automate key workflows like COD confirmation and cart recovery.
• Assign tickets to agents and streamline replies via team inbox.
• Transparent pricing with flat monthly plans.

Cons

• No built-in CRM or contact segmentation.
• Doesn’t support WhatsApp Flows or catalogs.
• Not suited for complex enterprise use cases.

Free Trial

No free trial, but demo available on request.

Pricing

*WhatsApp conversation charges apply separately.

G2 Rating

4.6 Out of 5

16. Verloop

Verloop is an AI-powered customer support automation platform that integrates seamlessly with the WhatsApp Business API. Built for high-growth businesses, Verloop offers intelligent chat automation to drive conversations, resolve queries, and improve engagement, all within WhatsApp.

It’s especially popular among Indonesian businesses looking for multilingual, scalable support with deep learning capabilities.

Features

• Conversational AI with NLP for contextual chat automation.
• Pre-built WhatsApp chatbot flows for support and lead gen.
• Real-time dashboard for chat analytics and performance monitoring.
• Bulk messaging with message personalization options.
• CRM and third-party tool integrations for streamlined workflows.
• Agent handover with bot-to-human transfer for complex queries.

Pros

• Advanced AI chatbot that learns and adapts to customer intent.
• Supports multi-language automation (including Bahasa Indonesia).
• Unified inbox for live agents and bots to collaborate.
• Real-time analytics to monitor chat volume and response quality.
• Works well for high-volume industries like finance, e-commerce, and edtech.

Cons

• No 24/7 support available for onboarding or troubleshooting.
• Pricing not transparent, requires custom quote.
• Can feel complex for smaller teams or non-technical users.

Free Trial

Demo available on request. No mention of a free trial.

Pricing

Custom pricing based on your business requirements. Contact Verloop's sales team for details.

G2 Rating

4.5 Out of 5

17. Ameyo

Ameyo is a certified WhatsApp Business API provider that focuses on enabling fast, structured, and multilingual communication. Designed for customer service teams, it combines API access with chatbot integration, ticketing, and quick-reply templates to streamline buyer interactions.

You can automate support workflows, answer FAQs with bots, and communicate in multiple languages to match your customer base. Ameyo also offers tailored industry solutions, making it a preferred choice for customer-centric businesses across BFSI, e-commerce, and telecom.

Features

• Official WhatsApp Business API access with verified green tick.
• Support ticketing system directly on WhatsApp.
• Language localization for regional communication.
• Chatbot automation for 24/7 query handling.
• Canned responses and quick templates for faster resolutions.
• Integration-ready with CRMs and helpdesk tools.

Pros

• Ideal for support-focused workflows with multi-language capabilities.
• Offers pre-built customer service solutions for WhatsApp.
• Automates repetitive tasks to reduce agent load.

Cons

• No unified shared inbox, unlike platforms like YCloud.
• Lacks WhatsApp Flows for custom customer journeys.
• CRM and campaign tools are minimal.

Free Trial

Free demo available upon request.

Pricing

Custom pricing, contact the Ameyo sales team for a tailored quote.

G2 Rating

Not available.

18. WhatsBoost

WhatsBoost is an Indonesia-based WhatsApp marketing platform built for small and midsize businesses. Launched in 2021, it aims to simplify WhatsApp campaign management with a no-frills, easy-to-use dashboard and robust automation features.

With WhatsBoost, businesses can run dynamic WhatsApp broadcasts, automate follow-ups like order alerts or cart recovery, and engage customers at scale, without being restricted by Meta’s 24-hour conversation window. Its standout feature? A plug-and-play experience that doesn’t require tech skills.

Features

• Connect up to 3 WhatsApp accounts in a single dashboard.
• Unlimited WhatsApp broadcasts to opted-in users, no extra cost.
• 24/7 AI chatbot for automated replies and support.
• Campaign options: time-sensitive deals, coupons, multi-template messages.
• Built-in support for Click-to-WhatsApp Ads.
• 1,500+ integrations with platforms like Shopify, WooCommerce, and Pabbly.
• Cloud API and official WhatsApp API available.

Pros

• Easiest dashboard in the market, perfect for non-tech users.
• Flat-rate pricing with no per-conversation costs or limits.
• Full-feature access on all plans, including automation, chatbots, and ads.
• Live support via WhatsApp, phone, and Google Meet.

Cons

• No major cons reported publicly; feedback-driven product improvements.

Free Trial

Yes, 2-day free trial with access to all premium features.

Pricing

• Monthly: IDR 132,120/month (Unlimited messaging, bots, broadcasts, and more)
• Yearly: IDR 1,308,149/year (Add support for up to 5 devices & 10 apps)

G2 Rating

Not listed.

19. Morph.ai

Morph.ai is an AI-driven WhatsApp Business API provider helping Indonesian businesses scale customer interactions through intelligent automation. With CRM integrations, real-time analytics, and chatbot workflows, it’s built for companies looking to turn WhatsApp into a high-converting engagement channel.

Morph.ai supports a wide range of use cases, from lead generation and sales follow-ups to post-purchase support, making it an ideal solution for businesses focused on conversational commerce.

Features

• AI-powered WhatsApp chatbots to capture leads, FAQs, and automate replies.
• CRM and business application integrations.
• Broadcast campaigns and message automation.
• Sentiment analysis and conversation tracking.
• Performance analytics for marketing and support teams.

Pros

• Intuitive interface for managing automated WhatsApp interactions.
• Built-in CRM connectivity and workflow automation.
• Supports marketing and sales funnel optimization.
• Free trial available for early exploration.

Cons

• Limited presence outside Southeast Asia.
• Customization and multilingual support may be limited.
• Onboarding and setup may take time for larger teams.

Free Trial

Yes, Free trial available.

Pricing

Custom pricing. Contact Morph.ai’s sales team for a quote.

G2 Rating

Not listed.

20. Sirena

Sirena is a WhatsApp API provider designed for small to mid-sized businesses that want to manage customer conversations across WhatsApp, SMS, and Facebook Messenger, without juggling multiple tools.

Built around simplicity and speed, Sirena lets sales and support teams respond from one inbox, use canned replies, assign conversations, and track performance with built-in analytics. It's a solid choice for businesses seeking multichannel messaging in one affordable platform.

Features

• Connect and manage WhatsApp, SMS, and Facebook Messenger in a single inbox.
• Smart routing to assign chats to the right team or agent.
• Basic chatbot support for lead qualification and FAQs.
• Integration with CRMs and third-party platforms.
• Conversation analytics and reporting dashboard.

Pros

• Unified messaging across three major channels.
• Simple, user-friendly interface ideal for smaller teams.
• Affordable starting price for WhatsApp API access.
• Offers a free trial for quick onboarding.

Cons

• Limited automation and chatbot customization.
• Not built for complex workflows or large-scale operations.
• Fewer integrations compared to enterprise-focused tools.

Free Trial

Yes, Free trial available.

Pricing

Starts at IDR 400,000/month (~USD 25/month) for core features.

G2 Rating

Not listed.

21. Clickatell

Clickatell is a globally recognized messaging platform that provides WhatsApp Business API solutions alongside SMS and email capabilities. Built for customer engagement at scale, it enables businesses in Indonesia to manage omnichannel communication through a single platform.

With robust APIs and integration-ready infrastructure, Clickatell supports personalized marketing, real-time alerts, and automated customer service, all from your existing tech stack.

Features

• Official WhatsApp Business API with automation and personalization tools.
• Multi-channel messaging: WhatsApp, SMS, and email.
• Campaign builder with performance analytics.
• Customizable chatbots and integration with CRM systems.
• API-based communication workflows for transactional and promotional use.

Pros

• Multi-channel reach from a single platform.
• Developer-friendly APIs with strong global infrastructure.
• Ideal for alerts, promotions, and transactional messages.
• Responsive customer success team and onboarding support.

Cons

• Pricing is not publicly listed; requires direct contact.
• Limited advanced features for large-scale automation.
• Less suited for businesses needing a unified inbox or visual chatbot builder.

Free Trial

Yes, Free trial available.

Pricing

Custom pricing; contact Clickatell’s sales team for detailed plans.

G2 Rating

Not listed.

22. ChatBiz

ChatBiz is a user-friendly WhatsApp Business API platform tailored for small and medium-sized businesses in Indonesia. With a no-code chatbot builder, it allows brands to automate conversations, send notifications, and streamline customer support, without needing any technical expertise.

It’s a solid choice for businesses just getting started with WhatsApp marketing and automation, thanks to its simplicity and affordability.

• Official WhatsApp Business API access with simple onboarding.
• No-code chatbot builder for automating FAQs and lead qualification.
• Broadcast campaigns and scheduled messaging.
• Real-time analytics and basic contact management.
• Multi-agent support with minimal setup.

Pros

• Extremely easy to use, perfect for non-technical users.
• Affordable entry point for small businesses.
• Custom chatbot flows with minimal configuration.
• Fast deployment and reliable customer support.

Cons

• Not suitable for enterprises or complex workflows.
• Limited integrations with external systems.
• Basic reporting and automation features.

Free Trial

Yes, ChatBiz offers a free trial.

Pricing

Contact ChatBiz directly for detailed pricing.

G2 Rating

Not listed.

23. AiSensy

AiSensy is a beginner-friendly WhatsApp Business API platform built for businesses that want to automate conversations, send bulk broadcasts, and set up chatbots, all without writing a single line of code. With a focus on simplicity, it’s ideal for small and mid-sized businesses looking to scale fast on WhatsApp.

Features

• Send bulk WhatsApp broadcasts to up to unlimited contacts at once.
• Build chatbots with a no-code drag-and-drop interface.
• Shared team inbox to manage conversations from one WhatsApp number.
• CRM and Google Sheets integrations for lead management.
• Real-time insights on campaign and agent performance.

Pros

• Extremely easy to set up, no tech skills required.
• Budget-friendly pricing ideal for small businesses and startups.
• Supports basic automation, campaign scheduling, and CRM syncing.

Cons

• Limited eCommerce integrations (no native Shopify support).
• Chatbot features are relatively basic compared to top-tier tools.
• Some users report additional hidden charges after sign-up.
• Not optimized for D2C or enterprise-grade workflows.

Free Trial

Yes, Free trial available.

Pricing

G2 Rating

4.4 Out of 5

24. 360dialog

360dialog is a leading WhatsApp Business API provider trusted by agencies, SaaS platforms, and mid-to-large businesses. Known for its fast onboarding and open API flexibility, it helps you send broadcasts, automate chats, and run WhatsApp campaigns, all while integrating seamlessly with your existing stack.

Features

• Send WhatsApp broadcasts to saved and unsaved contacts.
• Real-time analytics dashboard for message delivery and campaign performance.
• Shared team inbox to manage customer conversations efficiently.
• Open API for custom integrations with CRMs, chatbots, help desks, and more.
• Set up automated replies and workflows using no-code chatbot builders.

Pros

• One of the fastest WhatsApp Business API onboarding processes.
• Full-funnel WhatsApp tracking for ads and conversions.
• Open API makes it easy to plug into existing tools and workflows.
• Highly scalable infrastructure with excellent message delivery.
• Flexible use cases for agencies, e-commerce, and tech companies.

Cons

• Slightly pricier than local alternatives.
• Lacks granular campaign analytics found in advanced tools.
• Customer support can be slower during peak hours.

Free Trial

Yes, Free trial available.

Pricing

Custom pricing based on usage and business needs. Contact sales for more details.

G2 Rating

3.8 Out of 5

25. Twilio

Twilio is one of the most trusted names in the global API space, offering a robust, programmable WhatsApp Business API platform tailored for developers and enterprise teams. It’s built for scale, flexibility, and full customization, making it a great choice for tech-heavy businesses that want full control over their communication stack.

Features

• Programmatically send and receive WhatsApp messages at scale.
• Build advanced conversational flows and bots with flexible APIs.
• Supports rich media: images, videos, PDFs, and audio files.
• Unified messaging API platform covering SMS, voice, email, and WhatsApp.
• Detailed analytics dashboard to monitor message performance and delivery.
• Native integrations with tools like Salesforce, Zendesk, and HubSpot.

Pros

• Extensive developer documentation and SDKs for quick setup.
• Designed for high-volume messaging use cases.
• Enterprise-grade infrastructure with global reach and strong uptime SLAs.
• End-to-end API flexibility for custom automation and workflows.
• Secure and compliant messaging framework (ISO, GDPR, etc.).

Cons

• Not beginner-friendly, requires technical resources to set up and manage.
• No drag-and-drop UI for non-technical users.
• Pricing model can be hard to estimate due to usage-based billing.
• Limited support for localized onboarding in Indonesia.

Free Trial

Yes, Free trial available with limited credits.

Pricing

Pay-as-you-go pricing based on message volume and region.

Meta’s standard conversation charges apply separately.

G2 Rating

4.2 Out of 5

Note: Pricing and G2 ratings of these WhatsApp API providers may change over time. For the most accurate and up-to-date information, please visit their official websites.

What to Look for in a WhatsApp Business API Service Provider in Indonesia

Choosing the right WhatsApp Business API provider in Indonesia is more than just a technical decision, it’s a strategic one. A good provider not only helps you get started but also supports your long-term growth, compliance, and automation goals.

Here are the most important factors to consider:

1. ✅ Official Meta BSP (Business Solution Provider)

Always go with an official WhatsApp API provider authorized by Meta, such as YCloud. Unofficial providers risk service instability or even account bans.

2. ⚡ Fast & Hassle-Free Integration

Your provider should offer clear documentation, SDKs, and plug-and-play integrations with CRMs, eCommerce platforms, and marketing tools. The quicker you can go live, the faster you see ROI.

3. 🔐 Security & Compliance

Make sure the provider is GDPR-compliant, follows Meta’s policies, and has ISO or similar certifications. WhatsApp involves sensitive user data, don’t compromise here.

4. 📊 Built-In Analytics

Real-time delivery reports, read rates, click-throughs, chatbot metrics, and agent performance tracking, choose a provider that gives you complete visibility into your campaign results.

5. 🤖 Automation & AI Chatbot Support

Look for AI-powered chatbot builders, automated message flows, and pre-approved templates. This helps scale support, lead gen, and post-sale follow-ups without needing a live agent.

6. 🛠️ Scalability & Reliability

Whether you’re just starting or sending millions of messages monthly, your provider must offer cloud infrastructure that can handle spikes in volume and maintain 99.9% uptime.

7. 🌐 Omnichannel Options

Some businesses prefer having email, SMS, or web chat under the same dashboard. If that’s your need, go for providers offering omnichannel support beyond WhatsApp.

8. 🧩 CRM & Third‑Party Integrations

Support for tools like Salesforce, HubSpot, WooCommerce, or Shopify can be a big plus for syncing leads, automating workflows, and personalizing campaigns.

9. 🗣️ Language & Regional Support

If you're targeting local Indonesian customers, your provider should offer regional language support, customer success teams in your time zone, and local billing.

10. 💰 Transparent Pricing & Free Trial

Hidden fees and markup charges can kill your budget. Look for providers with clear, upfront pricing and a no-obligation free trial so you can test before you commit.

Bottom Line:

The right WhatsApp API provider in Indonesia should help you launch fast, stay compliant, automate customer journeys, and scale smoothly.

Choose wisely, it’s not just a software decision, it’s a growth partner.

Up next, we’ll explore which WhatsApp marketing software should you choose.

Which WhatsApp Marketing Software Should You Choose?

With dozens of WhatsApp API providers in the Indonesian market, choosing the right one can feel overwhelming. But it doesn’t have to be. Here’s a simple checklist to guide your decision:

✅ How to Choose the Best WhatsApp API Provider

Match Features to Your Needs

Look for tools like shared inbox, chatbot automation, CRM, and bulk broadcasts, whatever your business actually requires.

Define Your Marketing Goals

Are you focusing on support, re-engagement, lead generation, or transactional alerts? Pick a platform that aligns with your objectives.

Check Integrations

Ensure seamless compatibility with your existing tech stack, whether it’s Shopify, Salesforce, WooCommerce, or Google Sheets.

Understand Pricing & Markup

Some providers add hefty markups on top of Meta’s fees. Transparent, zero-markup pricing like YCloud’s can help optimize long-term ROI.

Reputation & Reviews

Look at user ratings on G2, Capterra, and social proof from trusted brands.

Onboarding Time & Ease of Use

A fast, guided setup process can save days or even weeks. Some providers offer account activation in just 24 hours.

Quality of Support

Make sure you get dedicated support when you need it, ideally with live chat, localized teams, or multilingual help.

Try Before You Buy

Always take advantage of a free trial or live demo to evaluate usability, features, and performance.

Pro Tip:

If you’re looking for an all-in-one platform with AI chatbots, real-time analytics, CRM syncing, and zero markup pricing, YCloud is a standout choice trusted by over 200,000 businesses globally.

How to Get YCloud?

Kindly click on the Below Banner to book a FREE DEMO and learn more about our product offering, features and pricing plans.

Built with AI at its core, YCloud is the ultimate WhatsApp marketing and automation solution, giving you everything you need in one powerful platform.

Now market, sell, support, and scale your business by 10X with YCloud!

👉 Get Your Free DEMO Now 👈

Ready to try? Explore How to Get YCloud for FREE next!

How to Get YCloud for FREE?

It's Simple!

Subscribe to our FREE plan and get a free lifetime experience of YCloud with unlimited messaging API.

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[Book a FREE Demo] and see how YCloud can power up your WhatsApp strategy!

Wrapping Up!

Choosing the right WhatsApp API provider can redefine how your business connects, converts, and grows. Whether you prioritize automation, CRM integration, or omnichannel support, the key is to pick a platform that scales with you.

If you’re after speed, reliability, and zero-markup pricing—all backed by Meta, YCloud is a solid partner to consider. Try it, test it, and power your next phase of WhatsApp marketing with confidence.

Suggested Read:

• ​How to Apply for WhatsApp Blue Tick: 2025 Exclusive Guide
• WhatsApp Business API Pricing Update: Everything Changes from July 1, 2025​
• WhatsApp Business App Coexistence Guide: Everything Explained!​
• Meta's WhatsApp API Message Template Category Guidelines Update: Effective July 1st, 2025​
• ​20 Tried-and-Tested Customer Service Software to Supercharge Your Support Strategy​
• 100+ Crazy WhatsApp Statistics to Shape Your WhatsApp Marketing Strategy​

• Top 50 WhatsApp API and WhatsApp Chatbot Providers in India - 2025 Edition
• ​The Ultimate Guide to the 25 Best WhatsApp API Providers in Latin America (LATAM): Pros, Cons & Pricing Compared
• ​How to Use WhatsApp Web on Browsers, MacBook and Windows Laptop
• ​25 Best WhatsApp Bulk Message Senders That Won’t Get Your Number Banned!
• ​How to Send WhatsApp Message Without Saving Number: 10 Quick and Easy Hacks
• ​WhatsApp Support Guide: Legit Ways to Get Help Without Getting Scammed
• ​Looking Beyond Twilio? Here Are 25 Better Twilio Alternatives for 2025​
• ​YCloud's Ultimate Guide to WhatsApp CRM​
• ​50 Best WhatsApp Marketing Tools to Automate, Engage & Sell More​
• ​We Tested 25 SendGrid Alternatives and Here’s What We Found​
• ​WhatsApp Business API Pricing Update: Everything Changes from July 1, 2025​
• ​Meta's WhatsApp API Message Template Category Guidelines Update: Effective July 1st, 2025
• ​Top 30 WhatsApp API Providers in Dubai (2025) with Features, Pros, Cons & Pricing​

Case Studies:

• How AdaKami Achieved a 30% Cost Reduction and 15% Faster Debt Recollection with WhatsApp​
• ​How Urbanic and Savana Collected 58K+ Reviews with YCloud’s WhatsApp Automation​
• How CHAGEE Achieved a 20% Sales Boost and 30% Faster Order Pickup with YCloud