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Estimate your usage and find the best plan and add-on combination for your business.
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Frequently asked questions
What costs does the calculator include?
The YCloud calculator estimates plan costs, additional team members and Channels, and any required AI credit packs. WhatsApp messaging and calling charges are excluded.
How are AI credits estimated?
With AI enabled, the calculator estimates usage from monthly conversations and the selected type:
- Simple conversations: monthly conversations × 25,000–35,000 credits. Cost estimates and recommendations use 30,000 credits per conversation.
- Complex conversations: monthly conversations × 150,000–200,000 credits. Cost estimates and recommendations use 175,000 credits per conversation.
Both types show a monthly usage range and use its midpoint for budgeting.
Example: 1,000 conversations per month
| Conversation type | Monthly credit range | Monthly credits used for cost estimates and recommendations |
|---|---|---|
| Simple | 1,000 × (25,000–35,000) = 25M–35M | (25M + 35M) ÷ 2 = 30M |
| Complex | 1,000 × (150,000–200,000) = 150M–200M | (150M + 200M) ÷ 2 = 175M |
The calculator then uses this monthly credit midpoint, team size and Channels to compare plan and add-on combinations.
These estimates reflect YCloud’s experience; actual usage varies by conversation and task.
How does the calculator recommend a plan?
The calculator estimates AI credits from monthly conversations and the selected conversation type. It uses the range midpoint, team size, Channels and billing cycle to compare plan and add-on combinations and recommend the lowest estimated annual cost.
The estimate assumes the same monthly needs for 12 months; the total shown is that annual estimate divided by 12. With AI off, only plan, team member and Channel costs are compared. Check plan features and support before choosing.
How should I count monthly conversations?
Estimate how many customer conversations you expect each month based on your business volume. Count separate inquiries from the same customer individually. For example, if a customer contacts you once at the start of the month and again at the end, count 2 conversations.
The 5,000+ option uses 5,000 conversations; usage above this is excluded from the estimate.
How do plan AI credits and credit packs work?
- Plan credits reset monthly and do not roll over.
- AI credit packs cost $10.00 for 5M credits, are purchased as whole packs, and remain valid for 365 days from purchase.
- Plan credits are used first, followed by valid credit packs from earliest to latest purchase.
Can I buy add-ons on the Free plan?
No. Choose an eligible paid plan to add team members, Channels or AI credits.
Does the calculator include my existing AI credit pack balance?
No. The calculator does not read or offset existing AI credit pack balances. It estimates plan and new add-on costs from your inputs.
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