Top 10 WhatsApp AI Agents: Features, Pricing & Comparison

​Disclaimer: The references to software ratings, available features, and pricing were valid at the time of writing this article but could be subject to change in the future.​​

TL;DR

• WhatsApp AI agents understand intent, maintain context and take actions such as qualifying leads, recommending products, booking appointments and managing orders.
• YCloud stands out with a no-code AI Agent Builder, Free Forever plan, transparent pricing and zero markup on WhatsApp message charges.
• WATI, AiSensy, Interakt and BotSpace offer no-code options, while respond.io and Kommo suit businesses requiring broader CRM and multichannel capabilities.
• Gupshup and Infobip are better suited to complex enterprise deployments, while Callbell provides a simpler multichannel option for sales and support teams.
• Compare the complete cost—including platform fees, AI usage, add-ons, users and Meta charges—and test accuracy, integrations, human handover and security before choosing.

What Is a WhatsApp AI Agent?

• Answer customer questions around the clock
• Qualify leads and collect relevant information
• Recommend suitable products or services
• Guide customers through bookings or purchases
• Remember context during multi-step conversations
• Transfer complex or high-intent chats to a human agent

Difference Between WhatsApp Chatbots and WhatsApp AI Agents

Comparison Table: Top 10 WhatsApp AI Agents

1. YCloud — The #1 WhatsApp AI Agent

• No-code WhatsApp AI Agent Builder
• Website and document-based knowledge training
• Prebuilt prompts for lead generation, sales and after-sales support
• AI-assisted prompt creation
• Lead qualification and customer-data collection
• Product recommendations and order-related assistance
• API integrations for completing business actions
• Custom rules, permissions and escalation conditions
• Context-aware human handover
• Multilingual customer conversations
• Performance tracking for resolution time, close rate and CSAT
• Continuous improvement using approved human responses

• Can be configured without coding
• Supports both customer conversations and business actions
• Suitable for sales, support and lead-generation use cases
• Lets businesses control the agent’s knowledge, rules and permissions
• Connects AI automation with YCloud’s inbox, campaigns and WhatsApp API tools
• Includes generative AI credits across all plans
• Free-forever plan with no credit card required
• Zero markup on Meta’s WhatsApp message charges

• More advanced actions require APIs and properly connected business systems
• AI performance depends on the quality of the uploaded knowledge and instructions

• No credit card required
• Includes 500,000 generative AI credits
• Includes one user account and two channels
• WhatsApp message charges still apply

2. WATI

• Natural-language AI Agent Builder
• WhatsApp, web and voice deployment
• Training through websites, documents, FAQs and conversation transcripts
• Shared memory across supported customer touchpoints
• Lead capture, qualification and scoring
• Multilingual text and voice conversations
• CRM updates, appointment booking and workflow triggers
• HubSpot, Salesforce, Shopify, Slack and WATI integrations
• API actions through webhooks and REST APIs
• Transfer from AI to a human agent
• Built-in conversation and conversion analytics
• WATI team inbox integration

• No coding required to create an AI agent
• Supports text and voice interactions
• One agent can work across WhatsApp and other supported channels
• Can take business actions through integrations
• Supports over 30 languages
• Suitable for lead generation, sales and customer support
• Includes human handover and team inbox support
• Offers a free plan and a 14-day Pro trial

• The Free plan is limited to the web widget and does not support WhatsApp deployment
• Paid plans use a credit-based model
• Pro supports only three AI agents and four team members
• Advanced analytics, dynamic language switching and Salesforce integration require the Business plan
• The price increases considerably from Pro to Business
• The agent’s accuracy depends on well-maintained training content and instructions

• Free plan available with one web AI agent and 100 monthly credits
• 14-day free trial available for the Pro plan
• WhatsApp deployment is available on Pro and Business plans
• Free-plan access is mainly suitable for testing Astra on a website

3. AiSensy

• No-code WhatsApp AI Agent Builder
• Knowledge training through websites, documents, FAQs and spreadsheets
• Natural-language intent understanding
• Long-term customer memory
• Knowledge Base Q&A
• Smart routing between AI and predefined flows
• Tool calling and API integrations
• Lead qualification and data collection
• Product recommendations and order assistance
• CRM, ecommerce and payment integrations
• Human-agent handover
• Support for buttons, lists, images, videos and documents
• Up to five WhatsApp AI agents
• 24/7 automated responses

• Built specifically for the official WhatsApp Business API
• Can be set up without coding
• Supports both responses and business actions
• Suitable for sales, support and lead-generation workflows
• Can be trained using existing business resources
• Integrates with platforms such as HubSpot, Salesforce, Shopify and WooCommerce
• Allows AI-led and predefined flows to work together
• Includes 500 free AI messages for testing
• Supports up to three test numbers without a credit card

• The AI Agent is a paid add-on to an AiSensy platform plan
• The standard package includes only 3,500 AI messages per month
• A paid plan is required to make the agent available to all customers
• Free AI messages work only with registered test numbers
• The agent currently responds only in English, although it can understand queries in other languages
• Meta’s WhatsApp message charges apply separately
• Larger AI-message packs increase the overall cost

• 500 free AI messages for testing
• Supports up to three test numbers
• No credit card required for testing
• The agent cannot be launched for all customers on the Free plan
• A paid AiSensy plan and AI Agent package are required to go live

4. Gupshup

• AI agents for WhatsApp, messaging and voice
• Lead-generation and qualification agent
• Product-discovery agent
• Collections agent
• Order-management agent
• Multi-turn, context-aware conversations
• Prompt-based agent creation
• Custom brand voice and engagement rules
• Tool calling for completing business tasks
• CRM, payment gateway, support and ecommerce integrations
• Appointment booking, order modification and payment workflows
• Preconfigured guardrails and hallucination controls
• Built-in fallbacks
• Low-code/no-code configuration
• Business-user testing environment
• AI-to-human escalation
• Industry-trained use-case templates

• Supports multiple customer-facing AI-agent use cases
• Can manage conversations and complete connected business tasks
• Works across WhatsApp and other supported channels
• Offers configurable rules, trusted knowledge sources and operational boundaries
• Supports both AI-led and human-assisted customer journeys
• Connects with existing CRMs, payment systems and ecommerce platforms
• Suitable for complex, high-volume enterprise use cases
• Includes a testing environment before deployment

• AI Agent pricing is not published
• No dedicated WhatsApp AI Agent plan is publicly listed
• AI usage limits and additional charges are not disclosed publicly
• Businesses must contact Gupshup for a commercial quotation
• A public self-service free trial is not mentioned
• Advanced actions require integration with the relevant business systems
• The broader platform may involve more setup than a WhatsApp-only product

• No public free trial is disclosed for Gupshup AI Agents
• A free 30-minute product demo is available
• Businesses must request a consultation to confirm testing access, implementation requirements and commercial terms

5. Interakt

• Sales Agent
• Lead Qualification Agent
• Customer Support Agent

• No-code WhatsApp AI Agent Builder
• Website and document-based training
• Sales and product-discovery assistance
• Custom lead-qualification questions
• Customer-detail capture
• FAQ and customer-support automation
• Product recommendations using Meta catalogue data
• Order tracking, delivery updates and returns assistance
• Appointment and booking assistance
• Customer-data sync with Interakt contact traits
• CRM, Google Calendar and Shopify integrations
• 24/7 automated conversations
• Three AI agents active simultaneously
• WhatsApp, web and voice deployment options for custom requirements

• Built specifically for WhatsApp use cases
• No coding required for standard setup
• Offers dedicated agents for sales, qualification and support
• Can use website, document and catalogue information
• Supports ecommerce product discovery and order management
• Integrates with Interakt’s WhatsApp marketing and support tools
• Includes 100 AI messages with the monthly AI Agent subscription
• Suitable for businesses already using Interakt’s Growth or Advanced plan

• WhatsApp AI Agents are available only with the Growth or Advanced platform plan
• The AI Agent subscription is charged separately from the main Interakt plan
• Only 100 AI messages are included before usage-based charges begin
• Taxes and WhatsApp messaging charges apply separately
• Some custom cross-channel requirements require contacting sales
• Public information about the exact free-trial duration is not provided

• A free-trial option is available through Interakt
• The official pricing page does not clearly disclose its duration
• Trial inclusions and AI Agent access should be confirmed before registration

6. BotSpace

• AI-powered customer-service automation
• WhatsApp and Instagram support
• Knowledge sources using text, webpages, public articles and PDFs
• Brand tone and policy configuration
• Custom response-length settings
• AI intent detection
• Workflow-based triage and routing
• Automated human handover
• Real-time conversation monitoring
• Testing environment for reviewing responses
• Resolution-rate and CSAT reporting
• Shared inbox integration
• Pay-per-resolution billing

• Pricing is based on resolved conversations instead of a fixed Rex subscription
• Works across both WhatsApp and Instagram
• Can be trained using existing support content
• Provides control over tone, response length and handover rules
• Integrates with BotSpace’s no-code workflow builder
• Includes testing and conversation-monitoring tools
• Offers performance reporting for resolutions and CSAT
• BotSpace states that it does not add a markup to Meta’s WhatsApp charges
• A free BotSpace platform plan is available for initial exploration

• Rex is available as an add-on to the BotSpace Pro plan
• The Pro platform subscription is charged separately
• WhatsApp message charges apply in addition to Rex’s resolution fee
• Costs increase with the number of conversations resolved
• BotSpace must determine whether a conversation qualifies as a billable resolution
• Rex is primarily positioned for customer service rather than every possible AI-agent use case

• BotSpace offers a Free platform plan
• The Free plan does not list full Rex functionality
• No separate free-trial duration or free-resolution allowance is publicly disclosed for Rex
• Businesses should confirm whether Rex testing is included before upgrading

7. respond.io

• AI agents for WhatsApp and other supported channels
• Text, image, document, audio and voice-note processing
• Inbound WhatsApp and VoIP voice-call handling
• Lead capture and qualification
• Product recommendations
• CRM and customer-lifecycle updates
• Automated follow-ups based on conversation context
• Chat assignment, routing and closure
• Workflow triggering
• HTTP requests for external system actions
• Human-agent handover with conversation context
• Shared omnichannel inbox
• Full customer and conversation history
• RAG-based responses using approved knowledge sources
• AI-guided agent setup using plain-language instructions
• Custom guardrails and testing environment
• More than 30 languages for AI voice calls

• AI Agents are included in the Growth plan and above
• No separate AI Agent add-on subscription is listed
• Works across WhatsApp, Instagram, Messenger, TikTok, email, web chat, SMS and voice
• Supports both customer responses and operational actions
• Can manage several WhatsApp numbers within one workspace
• Combines AI automation and human support in one inbox
• Suitable for high-volume, multi-team and multi-branch operations
• Customer data is not used to train external AI models
• Offers a seven-day trial without requiring a credit card
• No separate WhatsApp connection or per-number fee is listed

• AI Agents are not included in the Starter plan
• The Growth plan starts at $159 per month
• Pricing scales according to Monthly Active Contacts
• Additional contact charges apply when the selected allowance is exceeded
• AI usage is subject to plan-based credit limits
• WhatsApp messages and calls are charged separately
• The broad feature set may require more setup than a WhatsApp-only tool
• Respond.io positions its AI Agents for sustained, high-volume B2C conversations rather than low-volume use cases

• Seven-day free trial
• No credit card required
• Includes Growth-plan access for five users
• Supports up to 1,000 Monthly Active Contacts
• Includes limited AI credits for testing
• Broadcasts and WhatsApp balance top-ups are excluded during the trial

8. Kommo

• AI agents for WhatsApp and other connected channels
• Sales, support and follow-up AI agents
• Multiple agents for different roles and workflows
• Customer-intent understanding
• Lead qualification and nurturing
• Product and service recommendations
• Automated follow-ups
• Appointment booking and rescheduling
• Lead-card completion
• Pipeline-stage updates
• Automatic task creation and assignment
• Payment-link sharing
• Text and voice-note processing
• Multilingual conversations
• Human-agent handover
• Unified messaging inbox
• CRM pipeline and workflow integration

• Combines AI agents with a complete sales CRM
• Can update leads, pipelines and tasks directly from conversations
• Supports WhatsApp, Instagram, TikTok and other messaging channels
• Offers separate agents for sales, support and follow-ups
• Handles appointment scheduling within the customer journey
• No technical skills required for standard setup
• AI Agent access is included in Advanced, Pro and Enterprise plans
• No separate AI Agent subscription fee is listed
• Includes a 14-day trial without requiring a credit card

• New Base-plan customers do not receive AI Agent access
• Pricing is charged per user
• Kommo requires a minimum six-month subscription
• AI usage is controlled through monthly credits
• Unused AI credits expire and do not roll over
• Additional AI-credit packages cost extra
• The public pricing page does not disclose the prices of additional AI-credit packages
• Meta’s WhatsApp messaging fees may apply separately

• 14-day free trial
• No credit card required
• Includes access to Pro-plan features
• Includes 1,800 AI credits
• Media storage is limited to 10GB during the trial

9. Infobip

• AI Agents Studio
• WhatsApp and more than 15 communication channels
• Customer-support, sales and internal-copilot agents
• FAQ and troubleshooting automation
• Lead qualification and nurturing
• Order tracking and account updates
• Appointment scheduling and quote calculation
• CRM and business-system updates
• Knowledge-base and business-data connections
• Multi-step workflow execution
• Cross-channel customer context
• AI-to-human escalation
• Configurable permissions and guardrails
• Conversation logs and decision traceability
• Customer data platform
• Journey orchestration
• Analytics and performance monitoring
• 30 user seats included

• Supports enterprise deployments across WhatsApp and multiple other channels
• Can manage conversations and execute connected business tasks
• Combines AI agents, customer data, journeys and analytics
• Supports AI-to-AI and AI-to-human handovers
• Connects with CRMs, ecommerce systems and support tools
• Offers guardrails, auditability and operational visibility
• Includes monthly AI credits in the platform fee
• Includes unlimited inbound messages without a processing fee
• Suitable for organisations managing complex, cross-channel customer journeys

• Platform pricing starts at $530 per month
• Outbound interactions incur a separate processing fee
• WhatsApp and other channel-delivery charges apply separately
• Additional AI credits and user seats require a custom quote
• Final pricing depends on message volume and regional delivery rates
• The included 30 seats may exceed the needs of smaller teams
• Implementation can require business-system integrations and workflow configuration
• No dedicated WhatsApp-only AI Agent plan is listed

• No public free trial is specifically disclosed for AgentOS AI Agents
• Businesses must contact Infobip for a product consultation, testing access and commercial terms

10. Callbell

• No-code AI Agent setup
• WhatsApp and multichannel deployment
• AI agents for sales and customer support
• Business-information training
• Brand-tone configuration
• Natural customer responses
• Lead qualification
• Automated conversation assignment
• Channel and availability-based routing
• AI-to-human transfer
• 24/7 automated conversations
• Shared multichannel inbox
• Mobile application for human teams
• Team collaboration and chat management

• No technical knowledge required for setup
• Supports WhatsApp and five other customer channels
• Suitable for both sales and support conversations
• Can transfer conversations to available human agents
• Centralises AI and human-managed chats in one inbox
• Offers straightforward per-user platform pricing
• A free account can be used to create and test an initial AI agent
• Seven-day platform trial with no credit card required
• More affordable entry point than many enterprise AI-agent platforms

• Separate AI Agent usage limits are not publicly disclosed
• The pricing page does not clearly state whether ongoing AI usage carries an additional charge
• WhatsApp connectivity requires separate consumable credits
• Instagram Direct carries an additional monthly charge
• Paid subscriptions require a minimum three-month commitment
• Pricing increases with every human user added
• Publicly documented AI integrations and business actions are more limited than those of some enterprise platforms
• Businesses should confirm AI message limits, knowledge capacity and agent limits before subscribing

• Free account available
• First AI agent can be created for free
• Seven-day trial for the paid chat-management platform
• No credit card required
• The exact free AI-message or conversation allowance is not publicly disclosed

Note: Pricing and G2 ratings of these WhatsApp API providers may change over time. For the most accurate and up-to-date information, please visit their official websites.

What to Check Before Choosing a WhatsApp AI Agent

• Identify whether you need lead qualification, sales assistance, customer support, order management or appointment booking.
• Choose a traditional chatbot for fixed and predictable journeys.
• Choose an AI agent when conversations require context, flexibility and business actions.

• Use real customer questions during the trial.
• Include incomplete sentences, spelling errors, follow-up questions and unexpected requests.
• Check whether the agent admits uncertainty instead of inventing an answer.

• Confirm whether it can learn from websites, documents, FAQs, catalogues and CRM data.
• Check knowledge-storage limits and supported file formats.
• Understand how quickly updated information becomes available to the agent.

• Check whether the agent only answers questions or can also retrieve data and complete tasks.
• Review its integrations with your CRM, ecommerce store, calendar, payment system and support tools.
• Confirm whether integrations are native, no-code or require development.

• Look for configurable instructions, permissions, restricted topics and escalation rules.
• Ensure your team can monitor conversations and take control when needed.
• WhatsApp requires businesses using automation to provide a clear and direct escalation route.

• Understand where customer data is stored and how long it is retained.
• Confirm whether your data is used to train external AI models.
• Review encryption, access controls, audit logs and relevant certifications.
• Check whether the platform meets your regional and industry-specific requirements.

• Platform subscription
• AI Agent add-on
• AI messages, credits or resolutions
• Meta’s WhatsApp message charges
• Additional users and WhatsApp numbers
• Integrations, onboarding and support
• Taxes and minimum contract commitments

• Test the languages your customers actually use.
• Confirm whether the agent can understand and respond in those languages.
• Check whether the same agent and context can work across WhatsApp, voice, Instagram or web chat if required.

• Look for resolution rate, handover rate, response time, lead qualification and conversion reporting.
• Confirm that individual AI conversations can be reviewed.
• Choose a platform that helps your team identify and correct poor responses.

• Obtain clear customer opt-in before initiating messages.
• Use approved templates outside the 24-hour customer-service window.
• Make opt-out and human assistance easy to access.
• Ensure the provider uses the official WhatsApp Business Platform.

Why Choose YCloud?

• Build and train AI agents without coding
• Automate sales, lead qualification and customer support
• Connect CRMs, ecommerce platforms and business APIs
• Define knowledge sources, permissions and human-handover rules
• Manage AI conversations, campaigns and team support from one platform
• Start with a Free Forever plan
• Pay zero markup on Meta’s WhatsApp message charges
• Scale through transparent plans without a separate AI Agent add-on

How To Get YCloud?

How to Get YCloud for FREE?

Conclusion

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